Hybrid Enterprise CSM: Growth & Retention

HiBob; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working from day one

Pre-IPO equity

Work-from-home allowance

BobBalanceDays

Job summary

HiBob is seeking a strategic Customer Success Manager to drive value for large, complex customers. You will build tailored success plans, lead executive engagements, and translate usage and health signals into proactive actions to boost retention and expansion.

You’ll partner with sales and product teams, navigate multi-stakeholder environments, and apply data-driven insights to demonstrate measurable outcomes and ROI across HRTech platforms.

Qualifications

• Proven strategic SaaS account management in complex B2B software environments.
• Owns strategic accounts with recurring revenue responsibility and multi-stakeholder navigation.
• Strong strategic account-management skills and ability to influence senior stakeholders.
• Experience with complex software products, integrations, and working with Product/Engineering teams.
• Commercially strong with focus on retention, renewals, and revenue growth.
• HRTech or PeopleTech exposure is advantageous but not essential.

Responsibilities

• Lead tailored success and account plans aligned to customer goals, adoption milestones, and measurable outcomes.
• Manage executive business reviews, roadmap discussions, adoption workshops, and enablement sessions.
• Interpret health, usage, engagement, and risk signals to drive proactive retention and value.
• Collaborate with Account Managers and Renewal Managers to protect revenue and surface expansion opportunities.
• Maintain stakeholder maps, success plans, adoption priorities, and risk plans across the portfolio.
• Leverage AI and customer intelligence tools to improve engagement, identify risks, and scale interactions.

Skills

Strategic SaaS

Account management

Multi-stakeholder

Product collaboration

Data-driven CS

HRTech experience

Communication skills

Job description

HiBob is seeking a strategic Customer Success Manager to drive value for large, complex customers. You will build tailored success plans, lead executive engagements, and translate usage and health signals into proactive actions to boost retention and expansion.

You’ll partner with sales and product teams, navigate multi-stakeholder environments, and apply data-driven insights to demonstrate measurable outcomes and ROI across HRTech platforms.