SaaS Implementation Lead (Remote + Equity)

Hibob

Greater London

Hybrid

GBP 70,000 - 100,000

Full time

2 days ago

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Benefits offered by this job

Temporary remote work

Hybrid working from day 1

Home office allowance £200-300

Balance days

Social Impact days

Share options plan

Health insurance cash allowance

Annual vision allowance £200

Travel support

Referral bonus $2,500

Pension auto-enrolment

Team events

Job summary

HiBob is seeking an experienced Implementation Manager/Project Manager to lead client deployments from sale to deployment. You will gather requirements, configure the platform, and drive successful deployments with cross-functional teams.

Ideal candidates bring SaaS industry knowledge, exceptional communication, and the ability to thrive under pressure in a fast-paced startup environment. Hybrid work from day 1 with global opportunities and growth.

Qualifications

Proven experience as an Implementation Manager/Project Manager and/or CSM.
Strong understanding of SaaS and the technology industry.
Experience in project management and developing client relationships.
Strong problem-solving skills and an ability to think outside of the box.
Ability to interact with product specialists and development teams around delivery/roadmap.
A can-do approach with the ability to thrive under pressure.
Excellent client-facing and internal communication skills.
Excellent written and verbal communication skills.
Solid organizational skills including attention to detail and multitasking.
Proactive approach and solutions focused mindset.
A passion to learn the Bob product and tech-savviness.
Being a fast learner and having genuine curiosity.
A desire to work in a fast-paced startup environment.
A strong work ethic, integrity and desire to succeed.

Responsibilities

Be the main point of contact for our clients from point of sale through to deployment
Gather system requirements and business objectives from customers
Assess how best to configure the platform and provide guidance on best practices and successful deployment
Identify and analyze project risks & dependencies on an ongoing basis
Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams
Work cross-functionally with our Sales, CS Engineers, Product & Account teams
Maintain detailed project plans to communicate project status both internally & externally
Perform risk management to minimize project risks
Report and elevate to management as needed when project time deadlines become at-risk
Guide and consult with the clients - be able to make recommendations and deal with troubleshooting requests