Sales Manager, Customer Growth - SMB

HiBob; United Kingdom; Teletrabalho; GBP 70 000 - 110 000; Tempo integral

Resumo da oferta

HiBob is seeking a Sales Manager of Customer Growth to own the long-term commercial success for its existing customers across EMEA. You will lead and grow a dedicated team of Account Managers and Renewal Managers to expand HiBob's product footprint and improve retention.

You will implement data-driven strategies to maximize deal size and velocity, balancing renewal optimization with expansion opportunities and AI-enabled prospecting.

Qualificações

• 4+ years of progressive SaaS Account Management experience with consistent attainment.
• 3+ Proven experience managing an Account Management team with a positive impact on growth & retention.
• Required experience of at least 2 years with MEDDPICC sales methodology.
• Experience utilizing Clari for forecasting, pipeline inspection, and revenue intelligence; strong proficiency with Salesforce.
• Demonstrated experience creating and driving adoption of AI-driven tools to enhance prospecting and outreach.
• Expertise in driving sales through value-led selling and product bundling strategies.
• Solid understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.
• Excellent communication skills with the ability to engage GTM executives.

Responsabilidades

• Own the long-term commercial success and partnership value for HiBob's existing customers across EMEA.
• Lead and develop a dedicated team of Account Managers and Renewal Managers.
• Balance renewal optimisation with the strategic expansion opportunities.

Conhecimentos

SaaS Account Management

Team Leadership

MEDDPICC

Forecasting & Pipeline

CRM: Salesforce

AI-driven tools adoption

Value-based selling

Executive stakeholder communication

Ferramentas

Clari

Salesforce

Descrição da oferta de emprego

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.

As the Sales Manager of Customer Growth, you will own the long-term commercial success and partnership value for HiBob's existing customers across EMEA. You are responsible for leading and developing a dedicated team of Account Managers and Renewal Managers focused on expanding HiBob's product footprint and delivering world-class retention rates. This is a critical leadership role that requires balancing the immediate need for renewal optimisation with the strategic "hunt" for new expansion opportunities.

You will implement data-driven strategies to maximise deal size and velocity, ensuring our customers continuously realise value from Bob while driving sustainable, profitable growth across EMEA.

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

• 4+ years of progressive SaaS Account Management experience with consistent attainment, specifically growing a portfolio of diverse customer accounts.
• 3+ Proven experience managing an Account Management team with a successful impact on growth & retention target attainment.
• Required experience of at least 2 years with the MEDDPICC sales methodology.
• Required experience utilizing Clari for forecasting, pipeline inspection, and revenue intelligence, in addition to strong proficiency with Salesforce and other sales technologies.
• Demonstrated experience with creating and driving adoption of AI-driven tools (e.g., chat GPT, GPT Agents, Notebook, Clari, Gong Engage, Outreach, LinkedIn Sales Navigator) to enhance prospecting, qualification, and scalable outreach.
• Expertise in driving sales through value-led selling and product bundling strategies.
• Solid understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.
• Excellent communication skills with the ability to present to and engage with GTM executives.