Remote SaaS Implementation Lead

Mosaic.tech; United Kingdom; Remote; GBP 55,000 - 85,000; Full time

Job summary

Mosaic.tech is seeking an experienced Implementation Manager, Project Manager, or CSM to lead client deployments of our SaaS platform. You will be the primary client contact from sale through deployment, gathering requirements, configuring the platform, and advising on best practices.

Ideal candidates bring strong SaaS experience, excellent communication, and a proactive, solution-focused mindset to work cross-functionally with Sales, CS Engineers, Product and Account teams in a fast-paced

Qualifications

• Proven experience as an Implementation Manager, PM, or CSM.
• Strong SaaS and tech industry knowledge.
• Experience in project management and building client relationships.
• Excellent communication and organizational skills.

Responsibilities

• Be the main point of contact for clients from sale through deployment.
• Gather system requirements and business objectives from customers.
• Assess how best to configure the platform and provide guidance on best practices.
• Identify and analyze project risks and dependencies on an ongoing basis.
• Analyze operational data to scale and improve internal workstreams.
• Work cross-functionally with Sales, CS Engineers, Product & Account teams.
• Maintain detailed project plans and communicate status to stakeholders.
• Perform risk management to minimize project risks.
• Report to management when deadlines become at risk and provide actionable recommendations.

Skills

Implementation Manager

Project Manager

Customer Success Manager

SaaS knowledge

Client relationships

Problem solving

Communication skills

Tools

Salesforce

Asana

Slack

Quip

Zendesk

Project management tools

Job description

Mosaic.tech is seeking an experienced Implementation Manager, Project Manager, or CSM to lead client deployments of our SaaS platform. You will be the primary client contact from sale through deployment, gathering requirements, configuring the platform, and advising on best practices.

Ideal candidates bring strong SaaS experience, excellent communication, and a proactive, solution-focused mindset to work cross-functionally with Sales, CS Engineers, Product and Account teams in a fast-paced