Remote UK Implementation Lead – SaaS Onboarding

Bobyard; United Kingdom; A distancia; GBP 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Occasional trips to our San Francisco

Remote in the UK

Descripción de la vacante

Bobyard, a UK-based construction tech company, is seeking an onboarding specialist to own the first 45 days of each new customer, from signed contract to live, adopting use.

This remote role in the UK works UK hours alongside our San Francisco team and supports our largest customers in the region.

You will configure accounts, run kickoff sessions, train crews, push adoption milestones within 45 days, and hand off clean exits to CS.

Formación

• 2+ years owning SaaS onboarding or implementation across a real portfolio of accounts.
• Hands-on comfort configuring software yourself.
• You've run live training for non-technical or field-based users.
• A track record against a launch or time-to-value SLA, and you know your numbers.
• Sharp, structured written communication.
• Comfortable owning 10+ concurrent launches with little day-to-day oversight.

Responsabilidades

• Turn every AE/SE handoff into a confirmed launch plan within 48 hours of signature
• Configure accounts and run kickoff and hands-on training that gets crews using Bobyard on real jobs
• Drive customers to their first completed workflow and adoption milestone inside 45 days
• Run reinforcement sessions and office hours that catch stragglers before they churn
• Chase blockers with CS and Product until they're resolved, not just logged
• Hand off to the CSM with every exit criterion closed and the account documented

Conocimientos

SaaS onboarding

Software configuration

Live training

Time-to-value SLA

Written communication

Concurrent launches

Herramientas

Salesforce

Asana

Notion

Descripción del empleo

Bobyard, a UK-based construction tech company, is seeking an onboarding specialist to own the first 45 days of each new customer, from signed contract to live, adopting use.

This remote role in the UK works UK hours alongside our San Francisco team and supports our largest customers in the region.

You will configure accounts, run kickoff sessions, train crews, push adoption milestones within 45 days, and hand off clean exits to CS.