Senior Enterprise CSM: Strategic Growth & Value (Hybrid)

HiBob; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Quarterly variable pay

Pre-IPO share options

Hybrid working with Covent Garden days

Job summary

HiBob is seeking a Lead Customer Success Manager for Enterprise in London. You will own a small portfolio of HiBob’s largest customers, building executive relationships and acting as a strategic advisor to drive retention and growth across multiple products.

This senior IC role requires deep experience in enterprise SaaS CS, with a proven track record of managing £500k–£1M+ ARR accounts and coordinating cross-functional teams to deliver complex, high-impact outcomes.

Qualifications

• Significant experience in Enterprise Customer Success within B2B SaaS.
• Proven ability to own a small portfolio of large, strategically important customers.
• Experience with £500k–£1M+ ARR accounts or equivalent enterprise complexity.

Responsibilities

• Own a portfolio of HiBob’s strategic Enterprise customers.
• Build relationships with C-suite and senior executives as strategic advisor.
• Develop and execute strategic account plans focusing on retention, value realisation and growth.
• Lead executive-level reviews (QBRs/EBRs) and connect HiBob products to business priorities.
• Identify expansion opportunities across multiple products and stakeholder groups.
• Lead complex customer situations including renewals, escalations, and product challenges.
• Coordinate internal teams to deliver outcomes and drive revenue.

Skills

Enterprise CSM

Executive relationships

Strategic account planning

Multi-product SaaS

Data-driven decisions

Job description

HiBob is seeking a Lead Customer Success Manager for Enterprise in London. You will own a small portfolio of HiBob’s largest customers, building executive relationships and acting as a strategic advisor to drive retention and growth across multiple products.

This senior IC role requires deep experience in enterprise SaaS CS, with a proven track record of managing £500k–£1M+ ARR accounts and coordinating cross-functional teams to deliver complex, high-impact outcomes.