SaaS Account Executive: Retention & Upsell

Ark Recruitment; Exeter; On-site; GBP 30,000 - 42,000; Full time

Job summary

Ark Recruitment is recruiting on behalf of a leading UK SaaS business for an Account Executive based in Exeter. The role focuses on customer retention, upselling and relationship management across a varied portfolio.

You will manage existing customer relationships, identify revenue opportunities, and drive new business with fresh accounts. A consultative, relationship-led approach is essential to succeed.

Qualifications

• Minimum of 2+ years in Sales, Business Development or Account Management.
• Experience managing SaaS/tech customer relationships is preferred.
• Experience using CRM systems such as Salesforce.
• Experience in virtual selling (phone, video, email).
• Able to learn new digital products quickly and use AI tools.

Responsibilities

• Manage and drive upsell opportunities, validating customer needs and shaping product solutions.
• Demo software solutions or coordinate product demonstrations for prospective clients.
• Own and close customer renewals, ensuring high retention and on-time completion.
• Identify prospects and handle warm inbound inquiries through the full 360 sales cycle.
• Maintain understanding of the product suite and engage specialists when deeper input is needed.
• Build trusted relationships by understanding customer segments, goals, and drivers.
• Use CRM workflows to manage pipeline and progress deals efficiently.
• Maintain accurate records of interactions, forecasts, renewals, and opportunities in CRM.
• Consistently achieve activity targets and contribute to retention and upsell growth.

Skills

Sales experience

Account management

CRM (Salesforce)

New business development

Relationship management

Tools

Salesforce

Job description

Ark Recruitment is recruiting on behalf of a leading UK SaaS business for an Account Executive based in Exeter. The role focuses on customer retention, upselling and relationship management across a varied portfolio.

You will manage existing customer relationships, identify revenue opportunities, and drive new business with fresh accounts. A consultative, relationship-led approach is essential to succeed.