Sales Executive

Ark Recruitment; Exeter; On-site; GBP 30,000 - 42,000; Full time

Job summary

Ark Recruitment is recruiting on behalf of a leading UK SaaS business for an Account Executive based in Exeter. The role focuses on customer retention, upselling and relationship management across a varied portfolio.

You will manage existing customer relationships, identify revenue opportunities, and drive new business with fresh accounts. A consultative, relationship-led approach is essential to succeed.

Qualifications

• Minimum of 2+ years in Sales, Business Development or Account Management.
• Experience managing SaaS/tech customer relationships is preferred.
• Experience using CRM systems such as Salesforce.
• Experience in virtual selling (phone, video, email).
• Able to learn new digital products quickly and use AI tools.

Responsibilities

• Manage and drive upsell opportunities, validating customer needs and shaping product solutions.
• Demo software solutions or coordinate product demonstrations for prospective clients.
• Own and close customer renewals, ensuring high retention and on-time completion.
• Identify prospects and handle warm inbound inquiries through the full 360 sales cycle.
• Maintain understanding of the product suite and engage specialists when deeper input is needed.
• Build trusted relationships by understanding customer segments, goals, and drivers.
• Use CRM workflows to manage pipeline and progress deals efficiently.
• Maintain accurate records of interactions, forecasts, renewals, and opportunities in CRM.
• Consistently achieve activity targets and contribute to retention and upsell growth.

Skills

Sales experience

Account management

CRM (Salesforce)

New business development

Relationship management

Tools

Salesforce

Job description

Ark is recruiting on behalf of an industry leading SaaS business with a strong UK presence and a loyal customer base. The company is known for its supportive culture, strong internal progression, and focus on delivering long-term value to clients through innovative digital solutions.

They are now looking for a commercially minded Account Executive to join their growing team, focused on customer retention, upselling, and relationship management across a varied portfolio.

The Role

As a Sales Executive, you’ll play a key role in managing existing customer relationships, identifying revenue opportunities, and also driving new business with fresh accounts. You’ll work closely with clients to understand their needs, recommend product enhancements, and drive incremental growth.

This is a relationship-led, consultative role suited to someone who enjoys nurturing accounts, solving customer challenges,but also enjoys securing new business and isn't afraid to pick up the phone and cold call to win.

Key Responsibilities

• Manage and drive upsell opportunities, validating customer needs and shaping appropriate product solutions.
• Demo software solutions or work with the solution consultants to arrange product demontrations, to prospective clients, showcasing the software and knowledge.
• Own and close customer renewals, ensuring high retention and on-time completion across your territory.
• Identify potential prospects, and pick up on warm inbound enquiries from potential new clients take them through the full 360 sales cycle.
• Maintain strong understanding of the product suite and engage specialists when deeper technical input is needed.
• Build trusted relationships by understanding customer segments, business drivers, and goals.
• Use CRM workflows and sales tools to manage pipeline, prioritise activities, and progress deals efficiently.
• Maintain accurate records of interactions, forecasts, renewals, and opportunities within the CRM.
• Consistently achieve activity targets and contribute to retention and upsell growth.

How you’ll be targeted:

• Meetings booked
• Call and outreach activity levels
• Retention and churn rates
• Volume and value of upsell opportunities
• Volume and value of cross-sell opportunities
• Proposals and deals closed

About You

You’ll be a proactive, results-driven individual with experience in:

• Minimum of 2+ years in Sales, Business Development or Account Management.
• Managing customer relationships in a SaaS or technology environment (ideal but not essential)
• Using CRM systems such as Salesforce
• Working in virtual-selling environments (phone, video, email)
• Understanding or adapting to new digital products quickly
• Using AI tools or automation platforms (beneficial but not essential)