Roving Support Manager

Switch; Normanton on Trent; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company Car

30 days holiday

Pension contribution

Thrifty Savings platform

Summer and Christmas events

Cycle to Work

Discounted car hire

Bonus potential

Job summary

Switch is seeking a Roving Support Manager to oversee branch operations across multiple locations in the region while delivering exceptional customer service. You will lead a team, coordinate with other departments, and drive profitability and efficiency.

The role requires a hands-on manager with strong communication skills, a valid driving licence, and the ability to work in a fast-paced environment. Company car and benefits form part of the package.

Qualifications

• Ideally, you will have previous management experience in the service industry.
• Excellent customer service and communication skills are essential.
• Ability to work in a fast-paced environment and lead a team.

Responsibilities

• Identify and convert sales opportunities, upsell products, and develop new business.
• Motivate the team and maintain branch KPIs and service standards.
• Ensure training aligns with company guidelines and audit criteria.
• Coordinate operations across locations and manage branch assets and security.
• Communicate effectively with senior management to deliver targets.
• Plan time to optimise branch performance and customer service.
• Support cross-department collaboration for profitability.

Skills

Team leadership

Customer service

Communication skills

Driving licence

Job description

Job Title:Roving Support Manager

• As a Roving Support Manager, you will be responsible for supporting the efficient and profitable functioning of the branchs, coordinating operations by working in several physical locations within a regional areawhile delivering exceptional customer service. You will lead a team and work closely with other departments to achieve organizational goals.

Hours: Full Time40 hours Mon-Fri + Saturdayon rotation

What can we offer you?

• Company Car
• 30 days holiday, inclusive of bank holidays
• Contribution to Group Personal Pension Scheme
• Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates
• Potential to earn bonus payments above your basic salary

About you

• Hardworking individual with the ability to work in a team and independently in a fast-paced environment
• Ability to show great attention to detail
• Ideally, you will have previous management experience in the service industry.
• Excellent customer service and communication skills
• Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check.

Main Duties

• Identify and convert sales opportunities, motivate team in upselling of incremental products, Identify new business opportunities and partnerships, conducting market research and competitor analysis to stay ahead in the industry.
• Manage all thrifty processes and procedures in line with audit criteria
• Ensure colleagues are fully trained in line with company guidelines.
• Work within Service Level Agreements and drive performance improvement ensuring the branch meets all its KPI objectives.
• Ensuring the security of the branch and its assets, reporting any risks or security events to the Security Manager as soon as possible.
• Effective communication with your Senior Location Manager and colleagues to collectively deliver success.
• Manage your time proactively to ensure branch performance is on target.

About us

We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do.

We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 81 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are.