Assistant Branch Manager

Switch; Watford; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

30 days holiday

Free onsite parking

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

Friendly working environment

Job summary

Switch in St Albans is seeking an Assistant Branch Manager to lead a dynamic team and ensure the efficient functioning of the branch. You will play a pivotal role in delivering exceptional customer service and collaborating with various departments to achieve organizational goals.

This full-time role offers a supportive environment and numerous benefits such as a company pension scheme, employee discounts, and 30 days of holiday.

Qualifications

• Ability to handle multiple tasks, prioritize effectively and work under pressure.
• Self-starter with a positive approach to team development and continuous improvement.
• Demonstrate excellent customer service and lead by example.
• Previous experience in the car rental industry or a related field.
• Excellent communication and administrative skills.
• Computer skills (email, spreadsheets, and in-house systems).
• Full driving licence (held for 12 months at least).

Responsibilities

• Identify and convert sales opportunities and motivate the team.
• Ensure comprehensive training for yourself and colleagues.
• Manage all Switch processes in line with audit criteria.
• Work within Service Level Agreements and drive performance.
• Safeguard the branch and its assets, reporting any risks.
• Maintain effective communication with your Senior Location Manager and colleagues.
• Proactively manage your time to ensure branch performance.

Skills

Multitasking

Customer service

Team leadership

Communication skills

Administrative skills

Computer skills

Driving licence

Job description

Job Title

AssistantBranch Manager.

Location

St Albans

Hours

Full Time 40 hours

As an Assistant Branch Manager, you play a pivotal role in ensuring the efficient and profitable functioning of our branch with a primary focus on delivering exceptional customer service. You will lead a dynamic team and collaborate closely with various departments to achieve organizational goals.

Benefits

• 30 days holiday (including bank holidays)
• Free onsite parking
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates
• Friendly and supportive working environment

Main Duties

• Identify and convert sales opportunities, motivate the team in upselling incremental products and explore new business opportunities and partnerships through market research and competitor analysis
• Ensure comprehensive training for yourself and colleagues in line with company guidelines
• Manage all Switch processes and procedures in line with audit criteria
• Work within Service Level Agreements, driving performance improvements to meet all branch KPI objectives
• Safeguard the branch and its assets, promptly reporting any risks or security events to the Security Manager
• Maintain effective communication with your Senior Location Manager and colleagues for collective success
• Proactively manage your time to ensure branch performance meets targets.

Key Responsibilities

• May be required to work at another location within a reasonable distance
• Uphold GDPR rules and stay vigilant against potential cybersecurity threats
• Act as an ambassador for the company, promoting company interests at all times
• Ongoing completion of training on our platform
• Ensure all accidents/incidents are reported following company guidelines
• Regularly review and update risk and COSHH assessments, considering changes in processes, equipment or legislation.

Skills, Experience, and/or Qualifications Required

• Ability to handle multiple tasks, prioritize effectively and work under pressure
• Self-starter with a positive approach to team development and continuous improvement
• Demonstrate excellent customer service and lead by example
• Previous experience in the car rental industry or a related field
• Excellent communication and administrative skills
• Computer skills (email, spreadsheets, and the ability to learn/use in-house systems)
• Full driving licence (held for 12 months at least)

About us

Switch is the largest privately owned leasing company in the UK with 81 locations nationwide. Our Head Office is the heart of our operations, and we're on the lookout for an exceptional Reservations Manager to lead our team to new heights.

We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. With such growth come amazing opportunities to join our family business where our people continue to remain at the heart of everything we do!

Join us and shape the future with us!