Rental Supervisor

U Drive; Southampton; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

30 days annual leave

Training and development

Discounts at 3,000 stores

Free eye tests

On-site parking

Competitive pension

Employee discount

Wellbeing program

Job summary

U-Drive in Southampton is seeking a Rental Supervisor to join our busy team. You will supervise vehicle preparation, assist with deliveries, and ensure excellent customer service throughout the rental process.

The role involves a 45-hour rota including weekends, with responsibilities spanning bookings, invoicing, and fleet checks. A UK driving licence, supervisory experience, and UK work eligibility are required.

Qualifications

• Full clean UK driving license.
• Prior team supervision or leadership experience.
• Experience handling customer complaints or difficult service situations.
• Eligible to work in the UK.
• Available to work every other Saturday morning, Sunday park-up for an hour, and bank holiday hours.

Responsibilities

• Supervise and assist in preparing and delivering vehicles.
• Enter bookings and process sales orders, including invoices.
• Promote the Company at every opportunity.
• Provide full support for office activities and filing management system.
• Check vehicle at end of hire for damage; report faults as required.
• Maintain health and safety standards and branch cleanliness.
• Drive, deliver or collect vehicles as required.
• Administer rental hire contracts and supervise drivers.

Skills

Team leadership

Customer service

Office systems

Handling complaints

Tools

Booking system

Invoicing system

Fleet management system

Job description

U-Drive are hiring! We have an great opportunity for a dynamic Rental Supervisor to join our committed team in Southampton. We are looking for a dedicated and hardworking individual who thrives in a dynamic and fast-paced work environment. As a vital part of one of U-Drive's essential teams, you'll play a key role in ensuring outstanding customer service.

About the Role

You’ll be part of a 45-hour rota that includes weekends. Your primary focus will be supervising and assisting in preparing and delivery vehicles, as well as collecting and assessing damage.

Role Responsibilities

• Answer incoming telephone enquiries promptly
• Enter booking details onto the system and process sales order agreements, including preparing invoices
• Promote the Company at every opportunity
• To provide full support for all office activities and filling management system
• Check vehicle at end of hire for damage, using appropriate system, as and when required
• Ensure compliance with all relevant health and safety regulations, including keeping work area clean and tidy, promoting and ensuring standards of internal branch cleanliness are maintained
• Report fault, damage or general un-roadworthiness in accordance with safety regulations and Company procedures to our Fleet team, as and when required
• Take responsibility for vehicle checking and cleanliness in the absence of the Valeter, including the pre-rental inspections
• Drive, deliver and/or collect vehicles directly to customer or inter-branch, as and when required
• Administering Rental Hire Contracts
• Supervising a team of drivers and insuring they maintain a quality of work compliant with Company standards
• Utilising internal systems for creating and processing vehicle bookings
• Any other duties as required

About You

The ideal candidate will be a can-do individual who thrives in a fast-paced work environment. Collaborating closely with the Branch Manager, the successful candidate will play a pivotal role in ensuring efficient vehicle hiring services, providing an exceptional customer experience.

• Full clean UK driving license
• Prior team supervision or leadership experience
• Confidence using general office systems
• Experience handling customer complaints or difficult service situations
• Eligible to work in the UK
• Available to work every other Saturday morning, Sunday park-up for an hour, and bank holiday hours of 8-11
• Prior vehicle rental, automotive, or fleet operations background, or experience in a broader customer-facing operations environment, is a plus
• Experience with vehicle inspections, damage checks, and rental handovers and returns is a plus
• Experience with booking, rental, and invoicing systems is a plus

About Us

Established four decades ago, U-Drive is a family-owned and operated vehicle rental company that provides high-quality cars, LCVs, and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.

What We Offer

• 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
• Training and development opportunities
• Discounts at 3,000+ stores
• Free eye tests
• On-site parking where available
• Competitive pension
• Employee discount across U-Drive branches
• Employee Wellbeing Program