Customer Service Agent

Socket.dev; Exeter; On-site; GBP 22,000 - 24,000; Full time

Benefits offered by this job

22 days holiday

Free onsite parking

Free onsite gym

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

Job summary

Thrifty is seeking a Customer Service Agent at our Exeter Head Office. You will handle inbound and outbound calls, create an exceptional customer experience, and build trusting relationships with National Account customers while ensuring accurate data recording.

No prior experience is necessary as full training is provided. This is an office-based role with a 40-hour week and Saturday rota, supporting our growing UK leasing operation.

Qualifications

• No prior experience required; full training provided.
• Office-based role in Exeter Head Office.
• 40 hours per week with Saturdays on a rota.

Responsibilities

• Provide outstanding customer service with strong communications.
• Monitor inboxes and respond to emails promptly.
• Resolve customer complaints to satisfaction.
• Process data accurately using inhouse systems.
• Answer calls and promptly resolve requests or queries.

Skills

Communication skills

Organisational skills

Attention to detail

Multitasking

IT literacy

Tools

Inhouse systems

Job description

Job Title: Customer Service Agent

Location: Exeter Head Office - Full Time

Hours: 40 hours Monday-Friday + Saturday shift rota

Benefits:

• 22 days holiday, increasing to 27 plus bank holidays
• Free onsite parking
• Free onsite gym
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

The Role:

You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.

No prior experience is necessary, full training will be given.

This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.

Responsibilities:

• To provide outstanding customer service and exhibit excellent communications skills when interacting with clients
• Regularly monitor personal and team inboxes and respond to emails
• Ensure all customer complaints are resolved to the customers satisfaction
• To process data accurately using a variety of inhouse systems
• Answer calls and promptly resolve any requests or queries

The Candidate:

• Happy to work independently, as well as in a part of the team
• Excellent communication skills
• Strong organisational skills and attention to detail
• Ability to multitask
• IT literate

• About Us: Thrifty is the largest privately-owned leasing company in the UK, with 81 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team.
• As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremainat the heart of everything we do.