Root Cause & Complaint Analytics Manager

ScottishPower; Blantyre; On-site; GBP 65,000; Full time

Job summary

A leading energy company in Scotland seeks a data analyst to drive complaint reduction through trend analysis and data insights. This role requires experience with data tools such as SQL and Python, along with a degree in a related field. Successful candidates will lead initiatives to enhance customer experience by providing actionable data-driven insights and developing models to identify key drivers for complaints. Competitive salary and extensive benefits included.

Benefits

36 days annual leave

Healthcare benefit options

Life Assurance (4x salary)

Electric Vehicle Schemes

Cycle to Work scheme

Qualifications

• Educated to degree level in a data related discipline.
• Experience using data tools including SQL, Python and Power BI.
• Experience in business improvement environments.

Responsibilities

• Develop insights from data sources to reduce complaint volumes.
• Conduct regular root cause analysis to enhance customer experience.
• Build a complaints model to recognize key drivers for complaints.

Skills

Data analysis

Trend analysis

SQL

Python

Power BI

Education

Degree in a data related discipline

Tools

Synapse

Snowflake

Job description

A leading energy company in Scotland seeks a data analyst to drive complaint reduction through trend analysis and data insights. This role requires experience with data tools such as SQL and Python, along with a degree in a related field. Successful candidates will lead initiatives to enhance customer experience by providing actionable data-driven insights and developing models to identify key drivers for complaints. Competitive salary and extensive benefits included.