Housekeeping Supervisor

Rudding Park Hotel; Harrogate; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

50p hourly premium from 7pm (Sun–Thu)

£1–£1.50 weekend/evening uplift

Service charge up to £5,000/year

Staff discounts on spa and dining

Up to 30 days annual leave

Complimentary overnight stay after 3‑m

Job summary

Rudding Park Hotel in Harrogate is seeking a proactive Housekeeping Supervisor to lead a team and uphold the highest cleanliness standards across bedrooms, public spaces and resort facilities.

You'll train new team members, manage daily duties, handle guest requests with a calm, professional manner, and ensure every guest enjoys a spotless, welcoming stay.

Part-time, 22 hours per week, with enhanced pay for evenings and weekends, and a range of employee benefits.

Qualifications

• Previous hotel supervisory experience essential.
• Ability to manage a team to deliver excellence.
• Great attention to detail and high standards.
• Excellent verbal communication and guest service skills.
• Reliable, polite and well presented with a valid driving licence.

Responsibilities

• Provide the highest level of service to our guests at all times.
• Clean and service allocated areas to the highest standards.
• Record and undertake special cleaning requirements around the full Resort.
• Refer guest complaints to a senior member of the Housekeeping Team to resolve the guest's satisfaction.
• Ensure that trolleys and service points are kept orderly and replenished with linens and supplies.
• To supervise the smooth running of turndown and ensure SOPs are followed.
• Manage dry cleaning and in-house washing.
• Organise and maintain store rooms and linen stores.
• In the absence of holidays managers, oversee van cleanliness and linen deliveries.
• Ensure corridors and public areas are clean and unobstructed.
• Report and manage lost property and enquiries via email & telephone.
• Maintain security of guest rooms and report suspicious activity.
• Report equipment faults to maintenance and notify issues in guest areas.
• Train new team members and supervise junior staff.
• Undertake periodic cleaning requirements as necessary.

Skills

Team leadership

Attention to detail

Multi-tasking

Guest service

Communication

Reliability

Driving licence

Job description

We are not just hiring - we are looking for people who take pride in creating a spotless stay and a welcoming environment!

• Do you have an eye for detail?

• Can you lead by example and bring out the best in your team?

• Can you turn challenges into opportunities and ensure every room is ready to impress?

We believe that the best housekeeping teams are built on positivity, teamwork, and a genuine pride in delivering the highest standards. As a Housekeeping Supervisor, you'll play a key role in supporting your team, maintaining exceptional cleanliness, and ensuring every guest enjoys a comfortable and memorable stay.

If you have a passion for hospitality, a keen eye for detail, and the confidence to inspire others, we want to hear from you!

Job Summary

The Rudding Park team's core purpose is to create timeless memories and instinctive care in exceptional spaces. To ensure the highest level of housekeeping service in all areas at all times around the Rudding Park Resort.

Hours

Part-Time - 22 hours

About You

• Ability to manage a team to deliver excellence every time.
• Previous hotel supervisory experience or self-catering property experience essential.
• Great attention to detail.
• The ability to multi-task and work efficiently.
• Excellent verbal communication and guest service skills.
• A positive and friendly attitude and be willing to work as part of a team.
• Must be reliable, polite and well presented.
• Driving license essential.

Key Responsibilities

• Provide the highest level of service to our guests at all times undertaking reasonable requests to ensure the guest's comfort
• Clean and service allocated areas to the highest standards of cleanliness - bedrooms, public and staff areas
• Record and undertake special cleaning requirements around the full Resort
• Refer guest complaints to a senior member of the Housekeeping Team in order to resolve the complaint to the guest's complete satisfaction
• Ensure that trolleys and service points are kept orderly and replenished to the correct levels with linens, cleaning materials and guest supplies
• To supervise the smooth running of turndown, ensuring that all enhanced turndown is being done and all standard operating procedures are being adhered to
• Manage dry cleaning going in and out of the resort, and manage washing being completed in house
• Organisation and cleanliness of all store rooms; including linen shed, twin store, pillow store and various storage cupboards.
• In the Holiday Park Managers absence manage HP van cleanliness and linen deliveries
• Ensure that all corridors and public areas are kept clean and tidy ensuring that the trolley does not block any thoroughfares
• Report and manager lost property. Including logging items and dealing with enquiries via email & telephone
• Maintain the highest levels of security ensuring that guests' rooms are secured after cleaning, keys are kept secure at all times and immediately reporting any suspicious behaviour or characters
• Report any faults of equipment to maintenance immediately and also any faults within guest bedrooms or in public/staff areas
• Train new team members ensuring that Rudding Park standards are adhered to
• When necessary, supervise junior members of the team including management trainees
• Undertake any periodic cleaning requirements as necessary.

In return for your hard work and commitment we offer:

• Enhanced pay- 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays)
• Service Charge (Tronc) earn up to an additional £5,000 per year
• Company sick pay for up to 4 weeks
• A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
• Annual party, family fun days, and award dinners - we love to celebrate!
• Up to 30 days annual leave, increasing with length of service
• Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
• FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
• Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
• Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
• Hospitality Rewards include FREE Employee Assistance Programme from Day 1
• Local discounts on gym memberships
• Complimentary counselling sessions to support mental health
• Wellbeing App with a range of support such as podcasts, fitness videos, recipes
• AND MUCH MORE...........

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.

Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.