Roadside Technician: Home-Based with EV Car Scheme & 9% Pension

Direct Line Group Careers; Craigavon; Remote; GBP 37,000 - 44,000; Full time

Job summary

A leading insurance company is looking for a Roadside Assistance Technician to provide customer support during vehicle breakdowns. This role involves diagnosing vehicle issues and offering solutions to get customers back on the road. Ideal candidates will have a background in vehicle maintenance, along with a driving license and strong interpersonal skills. This position offers a competitive salary and extensive benefits including a generous pension plan.

Benefits

9% employer contributed pension

50% off home, motor and pet insurance

EV car scheme

Generous holidays

Employee discounts

Qualifications

• Must be 21 years or older for insurance purposes.
• Current Category B driving license is necessary.
• Experience in the Motor Repair industry.
• Experience of lone working is desirable.

Responsibilities

• Diagnose vehicle problems and understand requirements to resolve them.
• Assist with fuel issues, tyre repairs, or battery replacements.
• Collaborate with dispatch to improve customer claims journey.

Skills

Empathy

Technical knowledge in vehicle maintenance

Self-initiative

Best practice in Health & Safety

Collaboration with dispatch team

Education

NVQ Level 2 in light vehicle maintenance

Job description

A leading insurance company is looking for a Roadside Assistance Technician to provide customer support during vehicle breakdowns. This role involves diagnosing vehicle issues and offering solutions to get customers back on the road. Ideal candidates will have a background in vehicle maintenance, along with a driving license and strong interpersonal skills. This position offers a competitive salary and extensive benefits including a generous pension plan.