Roadside Assist Mechanic

The Automobile Association; Crawley; On-site; GBP 37,000 - 44,000; Full time

Job summary

A roadside assistance company in Crawley is seeking a Roadside Assistant Mechanic. You'll receive continuous training to become a fully-qualified Mechanic and provide support to customers in need. Ideal candidates will have NVQ Level 2 in Vehicle Maintenance, a clean driving license, and be willing to work flexible shifts. The role offers a base salary with performance bonuses and comprehensive benefits, making it a great opportunity in the automotive sector.

Benefits

23 days holiday

Free breakdown cover

7% company pension contribution

Provided van and uniform

Employee Assistance Programme

24/7 remote GP service

Learning and development programmes

Discounts on home and motor insurance

Qualifications

• NVQ Level 2 in Vehicle Maintenance and Repair, or equivalent qualifications.
• Full Category B driving licence with 6 points or fewer.
• Willingness to work shifts including evenings, weekends and bank holidays.

Responsibilities

• Ask questions and explain fixes to customers.
• Communicate clearly to meet customers' needs.
• Learn actively on the road and in structured settings.
• Work independently and collaborate with the team.
• Resolve vehicle issues at the roadside or in garage.

Skills

Customer service

Problem-solving

Technical expertise

Communication

Self-motivated

Education

NVQ Level 2 in Vehicle Maintenance and Repair

Job description

Company description: Start your journey today; join the AA's Roadside Assistant Mechanic development programme and receive ongoing support and training. You’ll become a fully‑fledged Roadside Rescue Mechanic and be part of a brand our customers love.

Pay & Benefits

• The base salary is achieved on a 40‑hour working week. Top performers can earn up to an on‑target earning of £44,000.
• Eligibility for a location allowance is based on your home postcode, paid from the moment you get in your van to the moment you return home.
• Sign‑on locations are available for discussion. Each year you can choose standby hour preferences that suit your lifestyle and work‑life balance.
• We provide a van, full uniform, boots and the best available equipment; free breakdown cover from day one; 23 days holiday (increases with service); up to 7% company pension contribution; a firm Employee Assistance Programme; and a 24/7 remote GP service for you and your family.
• Additional benefits include discounts on home and motor insurance and a range of fully supported development programmes.

Responsibilities

• Ask the right questions, explain your fixes and ensure the customer can get on with their day.
• Communicate clearly, sharing knowledge and information so the customer feels safe and their needs are met.
• Be a dedicated learner, soaking up knowledge on the road or in structured learning settings.
• Be a self‑starter, working independently as well as collaborating as part of a team, driving to different locations in all weathers.
• Act as a fixer/problem solver, using technical expertise to resolve a variety of issues, whether fixing a vehicle by the roadside or recovering it to a garage.

Qualifications

• NVQ Level 2 in Vehicle Maintenance and Repair, or equivalent qualifications with appropriate experience.
• Full Category B driving licence with 6 points or fewer. If you do not have Category BE (towing), we will fund it.
• Willingness to work shifts, which may include evenings, weekends and bank holidays.

Benefits

• 23 days holiday (increases with service)
• Free breakdown cover from day one
• Up to 7% company pension contribution
• Van, full uniform, boots and best equipment
• Dedicated Employee Assistance Programme
• 24/7 remote GP service
• Learning and development programmes
• Discounts on home and motor insurance

How to Apply

You can apply today with or without a CV. If you choose to apply without a CV, please list your most recent experience along with your qualifications on the application form. Your application will then be reviewed before we arrange an online interview assessment. As part of the onboarding process we conduct pre‑employment checks including work reference, credit and criminal record checks.

We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, feel empowered to be your best and truly belong.