RMC Clinic Clerk

Wye Valley Nhs Trust; Hereford; On-site; GBP 20,000 - 23,000; Full time

Job summary

Wye Valley NHS Trust in Herefordshire is seeking an administrator to support appointments, referrals, and patient enquiries within a busy clinic environment.

You will contact patients by telephone to book appointments, input data into Trust systems, and work as part of a team while maintaining confidentiality.

Qualifications

• Excellent communication skills required.
• Good customer service with front-facing contact.
• Proven keyboard, telephony and clerical skills.
• Respect confidentiality at all times.
• Maintain a high level of accuracy in data entry.
• Ability to work effectively as part of a team.

Responsibilities

• Booking appointments and inputting referrals.
• Dealing with patient enquiries and adding/amending clinics.
• Engaging with specialities to resolve issues.
• Inputting data onto Trust computer systems.
• Contacting patients by telephone to book appointments in a call centre environment.

Skills

Excellent communication

Customer service

Keyboard skills

Telephony skills

Clerical skills

Confidentiality

Job description

Main responsibilities will include, booking appointments, inputting referrals, dealing with patient enquiries, adding/amending clinics, engaging with the specialities to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments within a call centre environment.

You will be required to project a professional helpful manner and ensuring complete confidentiality is adhered to at all times. You will be working with a busy team and will ideally have some experience of working within this type of environment.

Criteria:

• Excellent communication skills
• Good customer service skills face to face contact with the general public
• Proven keyboard, telephony and clerical skills
• Respect confidentiality
• Maintain a high level of accuracy
• Ability to operate effectively as part of a team

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye. We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends. More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire. We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential. Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential." Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.