Radiology Administrator / Receptionist

Wye Valley; Hereford; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Flexible working

Job summary

Wye Valley NHS Trust in Hereford is seeking a part-time Radiology Administration Clerk to provide a high-quality service for patients referred to the Radiology Department. The role requires flexibility with shifts, including evenings, weekends and bank holidays on a 365-day basis across two sites.

You will register attendances, manage appointments on CRIS, and support the Admin Manager with office protocols while handling diverse clerical tasks to ensure smooth patient flow.

Qualifications

• Good general education with basic computer skills.
• Ability to communicate clearly by phone and in person.
• Experience in clerical/admin roles and customer service.
• Familiar with hospital IT systems.

Responsibilities

• Provide reception cover across both sites as required.
• Register patient attendances and appointments on CRIS and other IT systems.
• Assist Radiology Admin Manager with office protocols and guidelines.
• Undertake clerical duties to progress results and patients through the department.

Skills

Effective communication

Telephone manner

Customer service

Teamwork

Education

General education

Computer literacy

Tools

CRIS

Job description

Main area Administration Grade Band 2 Contract Permanent Hours

• Part time
• Flexible working

30 hours per week (We are open 365 days a year, working between the hours of 7:30am-8pm. You will be required to work 5 days over a 7 day period. Evenings, Weekends and Bank Holidays are included. There is a rota in place to ensure fair shift patterns between staff.) Job ref 229-CS-8333320

Site Radiology Department, The County Hospital Town Hereford Salary £24,465 pa pro rata Salary period Yearly Closing 17/10/2026 23:59

Job overview

Are you looking for a new challenge, working in a fast paced environment? If so this could be the role for you!

To be responsible for providing an effective service for all patients referred to the Radiology Department.

The successful candidate must be flexible, forward thinking and proactive and require a commitment to ensure we provide a high quality service to our patients. This is a challenging role which requires excellent communication and empathy skills.

To contribute to the delivery of a high quality Radiology Service across the Trust and Community.

The position is 30 hours. We have a variety of shifts. The hours will include evening, weekends and all Bank Holidays as we work 365 days a year, although this is worked on a rotational and fair basis. The successful candidate will be required to work at both the County Hospital site and the Community Diagnostic Centre

Main duties of the job

• To work together with other staff to promote a smooth and efficient work flow through the department in which he/she is based.
• To provide cover on Reception which includes working across both sites (County Hospital and the Community Diagnostic Centre) , in line with service requirements and demands.
• Register patient attendances and any appointment information onto the Radiology Information System (CRIS) and any other relevant IT systems.
• To assist the Radiology Admin Manager in undertaking regular reviews of the office protocols and guidelines by providing advice on changes in working processes.
• To undertake any other clerical duties that may be necessary for the speedy progression of both results and patients through the department to include secretarial support as required

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT , George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust .

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “ The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential. ”

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Detailed job description and main responsibilities

Please see the attached job description and person specification for more information about the role and responsibilities.

Person specification

Education & Qualifications

• Good Standard of General Education
• Computer Literacy

Skills, Knowledge & Abilities

• Ability to effectively communicate verbally both on the telephone and face to face to a wide range of people
• Ability to work under pressure and deal with difficult and stressful situations
• Good telephone manner

Experience

• Previous Clerical/Admin Experience and worked with the General public
• Experience of working within a Call Centre or Customer Service environment or equivalent
• Knowledge of Hospital IT systems
• Customer Service training

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.