Rotational Ward Clerk

Somerset NHS Foundation Trust; Yeovil; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave

Career development"

Blue Light Card

Job summary

Somerset NHS Foundation Trust is seeking a proactive front of house receptionist to greet patients and visitors, support patient flow, and maintain accurate records. The role involves handling calls, coordinating transport, and liaising with clinical teams in a busy hospital environment.

Benefits include flexible working options, NHS pension, generous annual leave, and career development opportunities, plus NHS and Blue Light Card perks for employee discounts.

Responsibilities

• Greet patients and visitors on the ward as the first point of contact.
• Admit/discharge and transfer patients on the in-house database, aiding patient flow.
• Answer telephone enquiries and arrange transport for patients.
• Support clinical team with accurate data entry and maintain patient records (electronic and paper).
• Keep reception area tidy and ensure office supplies are stocked and ordered.
• Communicate with ward multidisciplinary teams and external partners.

Job description

This is an exciting role front of house, working closely with clinical colleagues to ensure our patients receive the highest standard of care.The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role. The hours of work for this role are a mixture of long days (LD) 0730 to 2000, early shifts (E) 0730 to 1330, late shifts (L)1400 to 2000. There is an expectation of 1 in 4 weekends, E only and at least x2 bank holidays, E only per year. We operate a 364 day a year service, with the exception of Christmas Day., The post holder will be required to greet patients and visitors on the ward, as a first point of contact. They will admit/discharge and transfer patients on an in-house database, contributing to patient flow, answer telephone enquiries, arrange transport for patients and support the clinical team with accurate data entry. Maintain accurate patient records, electronic and paper, ensuring all documentation is filed and stored in accordance to trust policy. Communicate with ward multi-disciplinary teams and external partners. The post holder will be responsible for ensuring the reception area is tidy & well organised and that office supplies and stationery are ordered and kept stocked up.
At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London. The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.