Radiology Administrator / Receptionist

Wye Valley Nhs Trust; Hereford; On-site; GBP 12,000 - 17,000; Part time

Job summary

Wye Valley NHS Trust is recruiting a part-time Radiology Department Receptionist to provide an effective service for all patients referred to the Radiology Department. The successful candidate must be flexible, forward thinking and proactive and require a commitment to high quality patient care.

The role involves working across County Hospital and the Community Diagnostic Centre, handling patient registrations on CRIS, assisting with office protocols, and performing clerical duties to ensure

Qualifications

• Ability to work in a fast-paced environment with patients and staff.
• Excellent communication and empathy to support patients and colleagues.
• Flexible, forward-thinking and proactive in a busy radiology service.
• Willingness to work across multiple sites as required.

Responsibilities

• Promote a smooth and efficient workflow within the department.
• Provide Reception cover across County Hospital and Community Diagnostic Centre.
• Register patient Attendances and appointment information onto CRIS and other IT systems.
• Assist Radiology Admin Manager with reviewing office protocols and guidelines.
• Perform clerical duties to progress results and patients through the department.

Skills

Communication skills

Empathy

Flexibility

Tools

CRIS

Job description

Are you looking for a new challenge, working in a fast paced environment? If so this could be the role for you! To be responsible for providing an effective service for all patients referred to the Radiology Department. The successful candidate must be flexible, forward thinking and proactive and require a commitment to ensure we provide a high quality service to our patients. This is a challenging role which requires excellent communication and empathy skills. To contribute to the delivery of a high quality Radiology Service across the Trust and Community. The position is 30 hours. We have a variety of shifts. The hours will include evening, weekends and all Bank Holidays as we work 365 days a year, although this is worked on a rotational and fair basis. The successful candidate will be required to work at both the County Hospital site and the Community Diagnostic Centre,

• To work together with other staff to promote a smooth and efficient work flow through the department in which he/she is based.
• To provide cover on Reception which includes working across both sites (County Hospital and the Community Diagnostic Centre), in line with service requirements and demands.
• Register patient attendances and any appointment information onto the Radiology Information System (CRIS) and any other relevant IT systems.
• To assist the Radiology Admin Manager in undertaking regular reviews of the office protocols and guidelines by providing advice on changes in working processes.
• To undertake any other clerical duties that may be necessary for the speedy progression of both results and patients through the department to include secretarial support as required

Wye Valley NHS Trust is a member of an NHS Foundation Group with South WarwickshireUniversity NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye. We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care wed want for our family and friends. More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire. We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential. Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential." Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.