Receptionist / Administration assistant

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is seeking an admin/clerical professional to support Urgent Treatment Centres. You will provide a comprehensive, accurate, and timely service to healthcare professionals, patients and their representatives, acting as a first point of contact by phone or in person with a welcoming attitude.

You will record patient details in IT systems, be flexible for short-notice cover including 24-hour shifts, and communicate via telephone, email and face-to-face while

Responsibilities

• Provide a comprehensive, accurate, and timely service to healthcare professionals, patients and their representatives.
• Act as first point of contact by phone or in person with a welcoming, helpful attitude.
• Accurately record patient details in IT systems as required.
• Be flexible to cover for colleagues at short notice, ensuring 24-hour cover when needed.
• Communicate clearly via telephone, email and face-to-face.
• Complete documentation for processing referrals into and out of the service.
• Demonstrate excellent communication, patient focus, multitasking and attention to detail.
• Work independently and as part of the team to provide safe, efficient service.

Job description

• To provide a comprehensive, effective, accurate and timely service to healthcare professionals, patients and their representatives attending the Urgent Treatment Centres.,


• To act as a first point of contact for people contacting the department, either by telephone or in person, presenting at all times a welcoming, friendly and helpful attitude


• To accurately record patient details on IT programmes as required


• To be flexible in cover in the absence of colleagues as required, including covering at short notice ensuring a 24hr cover at all times


• To communicate accurately and effectively via telephone, email and face to face


• To accurately complete any documentation that is required to process referrals into and out of the service.


• Demonstrate excellent communication skills, be patient focused and possess the ability to multi-task and prioritise, paying particular attention to detail.


• The ability to work independently and as part of the wider team in order to provide a comprehensive, safe and efficient service ensuring patients receive the best possible service

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as \"Good\" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.