Rituals Expert & Store Mentor

Rituals Cosmetics; England; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading cosmetics brand in the United Kingdom is seeking a Rituals Expert to enhance the customer experience and mentor the team. In this role, you will engage with customers, ensuring they feel at home in our stores while leading a team of Rituals Advisors. You will have previous retail or hospitality experience, strong mentoring skills, and a passion for luxury cosmetics. Benefits include training opportunities, a competitive bonus scheme, and employee discounts.

Benefits

Training and development opportunities

Competitive bonus scheme

Employee discount

Quarterly product allowance

Wellbeing initiatives

Company & Team Events

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Eye for detail, organised and structured.

Responsibilities

• Engage with customers from the moment they set foot in the shop.
• Listen to customers’ needs and support Rituals Advisors.
• Work with Store Manager to achieve personal and store goals.

Skills

Customer-service mentality

Team-player’s work ethic

Mentoring skills

Decision making

Problem-solving skills

Job description

A leading cosmetics brand in the United Kingdom is seeking a Rituals Expert to enhance the customer experience and mentor the team. In this role, you will engage with customers, ensuring they feel at home in our stores while leading a team of Rituals Advisors. You will have previous retail or hospitality experience, strong mentoring skills, and a passion for luxury cosmetics. Benefits include training opportunities, a competitive bonus scheme, and employee discounts.