RF-2605-41 - Cleaning Supervisor

Mount Charles; Lisburn; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Employee assistance

Financial education

Company events

Job summary

Mount Charles Group is a large, privately owned facilities management provider recruiting a Cleaning Supervisor for Lisburn Leisure Complex, Lisburn. The role involves quality audits, client meetings and staff coordination in a fast-paced environment.

The ideal candidate has exceptional customer service, strong attention to detail, and is capable of supporting payroll, stock control and health & safety compliance. A flexible, dedicated team player is essential for weekend and holiday cover.

Qualifications

• Exceptional customer service skills.
• Strong attention to detail.
• NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential.
• Previous work experience in customer service employment.
• Basic statutory training in reading, writing, speaking and listening to understand safety and work instructions.

Responsibilities

• Contract auditing and quality checks as per schedule.
• Meet with clients and maintain positive relationships.
• Assist with payroll when needed.
• Check staff uniforms and ensure hygiene standards.
• Support induction training for new starts and site moves.
• Ensure all staff perform duties to best of their ability.
• Keep stock and supplies (toilet tissue, soap, dispensers).
• Keep the store area tidy and colour coded.
• Be flexible and cover holidays as needed.
• Comply with health, safety and HACCP regulations.

Skills

Customer service

Attention to detail

NVQ/SVQ Level 1 Cleaning

Basic literacy/communication

Education

NVQ/SVQ Level 1 Cleaning

Job description

Mount Charles Group areone of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland.If you are acustomer focusedindividualand wantto join afun andfamily orientatedbusinesswhich believes people are our greatest asset,then we have a role for you!Our family values speak for themselves:
Do the right thing,Havefun & grow together,Takepride in what you do!
We are currently recruiting for a Cleaning Supervisor to join our team based at Lisburn Leisure Complex, Lisburn. This is a great opportunity to join a world leading facilities management company.
Working Pattern:

• Monday to friday 07:00-15:00

Mount Charles Group areone of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland.If you are acustomer focusedindividualand wantto join afun andfamily orientatedbusinesswhich believes people are our greatest asset,then we have a role for you!Our family values speak for themselves:
Do the right thing,Havefun & grow together,Takepride in what you do!
We are currently recruiting for a Cleaning Supervisor to join our team based at Lisburn Leisure Complex, Lisburn. This is a great opportunity to join a world leading facilities management company.
Working Pattern:

• 37.5 Hours per week
• Monday to friday 07:00-15:00

Rewards:

• 28 days’ annual leave (pro rata)
• Financial Education/Financial wellbeing advisory service
• Employee Assistance Program to support your health & wellbeing
• Company Pension Scheme
• Company Events

The Role:

• Contract Auditing – (Carry out Quality Audits as per schedule and per company policy)
• Client Contact – (Meet with Clients as per schedule)
• Assisting with Payroll when needed
• Check Staff Uniforms
• Assisting the operations manager with Induction Training - (All new starts and staff moving sites must get induction training as per induction training list)
• Ensuring all members of staff are completing their roles to the best of their abilities including checking each of their areas on an adhoc basis
• Ensuring all areas are fully stock such as toilet role dispensers, soap dispensers.
• Keeping own store area clean, tidy, colour coded and up to spec.
• Fully flexible approach needed
• Holiday Cover
• Stock Ordering
• Comply with all Health, Safety & Hygiene standards
• Comply with all HACCP regulations as necessary
• Full compliance with COSHH and colour coding.
• Ensure all clothing, including footwear and personal hygiene is of the highest standards in accordance with company guidelines at all times.
• Daily Staff Management

The Person:

• Exceptional customer service skills
• Strong attention to detail
• NVQ/SVQ Level One in Cleaning Building Interiors would be an advantage but not essential
• Previous work experience in customer service employment
• Basic statutory training for the role will require all candidates to have basic reading, writing,speakingand listening skills toassistin understanding safety and work, instructions and communicating with customer on a day-today basis.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.
Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. The Access NI Code of Practice is available upon request.
Mount Charles Group has a policy on recruiting ex-offenders, a copy of which can be provided upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE