Revenues Officer (Recovery)

East Suffolk; Melton, Lowestoft, Tetford, March; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Flexible working arrangements

Local government pension scheme

Learning and development

Health and wellbeing initiatives

Discounts on devices and services

Job summary

East Suffolk Council - Anglia Revenues Partnership is recruiting for Revenues Officer (Recovery). You’ll join the Recovery Team to pursue housing benefit overpayments and council tax arrears, negotiating with debtors and maintaining records.

The role involves communicating with the public and enforcement agents, with hybrid working and the option to work from home as needed. Based at ARP offices across East Suffolk.

Qualifications

• Strong communication skills, both written and verbal.
• Customer service experience in a public sector environment is desirable.
• Ability to work from home where required and adapt to a hybrid model.

Responsibilities

• Monitor client accounts to check payments received.
• Deal with telephone contact from the public.
• Accurately update computer systems and records.
• Maintain performance in a fast-paced partnership environment.
• Liaise with other departments, Citizens Advice and Enforcement Agents.

Skills

Team player

Excellent communication

Customer service

Work from home

Enthusiasm

Job description

• East Suffolk Council - Anglia Revenues Partnership
• Location:East Suffolk House, Melton IP12 1RT, Riverside, Lowestoft NR33 0EQ, Thetford IP24 1BT or March
• Salary: £29,542 - £32,046 per annum
• Hours: 37 hours per week
• Contract:Permanent (3 posts)

East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk.

We currently have three exciting opportunities to join the East Suffolk Council's Anglia Revenues Partnership team as a Revenues Officer (Recovery).

Your role

Be part of our successful Recovery Team to collect outstanding Housing Benefit overpayments, council tax arrears, negotiate with debtors, maintain client records, apply appropriate recovery actions, and liaise with other revenues teams.

This will include communicating with the public, various government bodies and enforcement agents.

In this role you will:

• monitor client accounts to check payments received
• deal with telephone contact from the public
• accurately update computer systems and records
• keep up in a fast-paced partnership environment
• liaise with other departments, Citizens Advice and Enforcement Agents

You will need:

• to be a team player and work on your own initiative
• great communication skills - written and verbal
• excellent customer service skills
• the ability to work from home where necessary
• to be based at any of the ARP offices
• above all enthusiasm!

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube).

Here are some of the main benefits:

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years' service, plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Find more information about what we offer in our benefits brochure (pdf).

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements.

Please visit www.angliarevenues.gov.uk for more information on Anglia Revenues Partnership.

Closing date: 11.30pm, 15 November 2026.

Interview date: 27 November2026.