Revenues Officer (Recovery)

East Suffolk Council; Lowestoft; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

East Suffolk Council's Anglia Revenues Partnership is recruiting three Revenues Officer (Recovery) posts based at ARP offices across Lowestoft and surrounding sites. You will join the Recovery Team to collect Housing Benefit overpayments and council tax arrears, liaise with debtors and enforcement agents, and maintain client records.

The role requires clear communication, teamwork, and the ability to work from home when needed.

Qualifications

• Great communication skills - written and verbal.
• Excellent customer service skills.
• Team player and able to work on your own initiative.
• Ability to work from home where necessary.

Responsibilities

• Monitor client accounts to check payments received.
• Deal with telephone contact from the public.
• Accurately update computer systems and records.
• Liaise with other departments, Citizens Advice and Enforcement Agents.

Skills

Communication skills

Customer service

Team player

Work from home

Written and verbal communication

Job description

Job Description

• East Suffolk Council - Anglia Revenues Partnership
• Location: East Suffolk House, Melton IP12 1RT, Riverside, Lowestoft NR33 0EQ, Thetford IP24 1BT or March
• Salary: £29,542 - £32,046 per annum
• Hours: 37 hours per week
• Contract: Permanent (3 posts)

East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people's lives across East Suffolk.

We currently have three exciting opportunities to join the East Suffolk Council's Anglia Revenues Partnership team as a Revenues Officer (Recovery).

Your role

Be part of our successful Recovery Team to collect outstanding Housing Benefit overpayments, council tax arrears, negotiate with debtors, maintain client records, apply appropriate recovery actions, and liaise with other revenues teams.

This will include communicating with the public, various government bodies and enforcement agents.

In this role you will:

• monitor client accounts to check payments received
• deal with telephone contact from the public
• accurately update computer systems and records
• keep up in a fast-paced partnership environment
• liaise with other departments, Citizens Advice and Enforcement Agents

You will need:

• to be a team player and work on your own initiative
• great communication skills - written and verbal
• excellent customer service skills
• the ability to work from home where necessary
• to be based at any of the ARP offices
• above all enthusiasm!

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and