Recovery Officer - Housing Benefit & Council Tax (Hybrid)

Suffolk County Council; Lowestoft; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Generous leave

LGPS pension

Flexible working

Learning & development

Wellbeing initiatives

Staff discounts

Job summary

East Suffolk Council's Anglia Revenues Partnership is recruiting three Revenues Officer (Recovery) posts to collect Housing Benefit overpayments and council tax arrears, while maintaining records and liaising with debtors and enforcement agents.

The roles require strong communication, customer service, and the ability to work in a fast-paced partnership environment. Flexible working is available, with 37 hours per week and a salary of £29,542 to £32,046 per annum.

Qualifications

• Team player and can work on own initiative.
• Great communication skills – written and verbal.
• Monitor client accounts to check payments received.
• Excellent customer service skills.
• Dealing with telephone contact from the public.
• Accurately update computer systems & records.
• Keep up in a fast-paced partnership environment.
• Liaise with other departments, Citizens Advice and Enforcement Agents.
• Ability to work from home where necessary.
• Can be based at any of the ARP offices.
• And above all enthusiasm!

Responsibilities

• Be part of our Recovery team to collect outstanding Housing Benefit overpayments and council tax arrears.
• Negotiate with debtors and maintain client records.
• Apply appropriate recovery actions and liaise with other revenues teams.
• Communicate with the public, Government bodies and enforcement agents.

Skills

Teamplayer

Communication skills

Account monitoring

Customer service

Telephone contact

Data entry

Fast-paced

Liaison with departments

Work from home

ARP offices

Enthusiasm

Job description

East Suffolk Council's Anglia Revenues Partnership is recruiting three Revenues Officer (Recovery) posts to collect Housing Benefit overpayments and council tax arrears, while maintaining records and liaising with debtors and enforcement agents.

The roles require strong communication, customer service, and the ability to work in a fast-paced partnership environment. Flexible working is available, with 37 hours per week and a salary of £29,542 to £32,046 per annum.