Revenues Officer (Recovery)

Suffolk County Council; Lowestoft; Hybrid; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Generous leave

LGPS pension

Flexible working

Learning & development

Wellbeing initiatives

Staff discounts

Job summary

East Suffolk Council's Anglia Revenues Partnership is recruiting three Revenues Officer (Recovery) posts to collect Housing Benefit overpayments and council tax arrears, while maintaining records and liaising with debtors and enforcement agents.

The roles require strong communication, customer service, and the ability to work in a fast-paced partnership environment. Flexible working is available, with 37 hours per week and a salary of £29,542 to £32,046 per annum.

Qualifications

• Team player and can work on own initiative.
• Great communication skills – written and verbal.
• Monitor client accounts to check payments received.
• Excellent customer service skills.
• Dealing with telephone contact from the public.
• Accurately update computer systems & records.
• Keep up in a fast-paced partnership environment.
• Liaise with other departments, Citizens Advice and Enforcement Agents.
• Ability to work from home where necessary.
• Can be based at any of the ARP offices.
• And above all enthusiasm!

Responsibilities

• Be part of our Recovery team to collect outstanding Housing Benefit overpayments and council tax arrears.
• Negotiate with debtors and maintain client records.
• Apply appropriate recovery actions and liaise with other revenues teams.
• Communicate with the public, Government bodies and enforcement agents.

Skills

Teamplayer

Communication skills

Account monitoring

Customer service

Telephone contact

Data entry

Fast-paced

Liaison with departments

Work from home

ARP offices

Enthusiasm

Job description

• East Suffolk Council - Anglia Revenues Partnership
• Location: East Suffolk House, Melton IP12 1RT, Riverside, Lowestoft NR33 0EQ, Thetford IP24 1BT or March
• Salary: £29,542 - £32,046 per annum
• Hours: 37 hours per week
• Contract:3 x Permanent posts

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We currently have three exciting opportunities to join the East Suffolk Council's Anglia Revenues Partnership team as a Revenues Officer (Recovery).

Your role

Be part of our successful Recovery team to collect outstanding Housing Benefit overpayments, council tax arrears, negotiate with debtors, maintain client records, apply appropriate recovery actions, and liaise with other revenues teams.

This will include communicating with the public, various Government bodies and enforcement agents.

Requirements of the roles

• Team player and can work on own initiative
• Great communication skills – written and verbal
• Monitor client accounts to check payments received
• Excellent customer service skills
• Dealing with telephone contact from the public
• Accurately update computer systems & records
• Keep up in a fast-paced partnership environment
• Liaise with other departments, Citizens Advice and Enforcement Agents
• Ability to work from home where necessary
• Can be based at any of the ARP offices
• And above all enthusiasm!

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube).

Here are some of the main benefits:

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
• Local government pension scheme
• Flexible working arrangements
• Learning and development tailored to your role
• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Find more information about what we offer in our benefits brochure (pdf).

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on individual preferences and service requirements.

Closing date: 11:30pm, 15 November 2026

Interview date: 27 November2026

Please visit www.angliarevenues.gov.uk for more information on Anglia Revenues Partnership