Case Management Officer - Debt Recovery

South & East Lincolnshire Councils Partnership; Spalding; Híbrido; GBP 23.000 - 29.000; A tiempo parcial

Descripción de la vacante

PSPS (Public Sector Partnership Services) is recruiting to its Revenues & Benefits Service as a Case Management Officer within the Debt Recovery Team, focusing on billing, collection and recovery of Council Tax and Business Rates for our client councils.

The role involves advising customers, arranging affordable payment plans, and supporting those in financial difficulty with access to appropriate guidance.

Formación

• Experience in debt recovery or similar financial services.
• GCSE C/4 or above in English and Maths.

Responsabilidades

• Communicate with customers using a range of accessible communication methods (phone, email, written correspondence) to provide advice, explanations, and clarification on decisions and actions.
• Agree payment arrangements that balance recovery with affordable and sustainable outcomes.
• Provide tailored support where customers may be experiencing financial difficulty or vulnerability, including helping them access appropriate advice, guidance, or support services.

Conocimientos

Debt recovery experience

Customer service experience

Transferrable skills

Educación

GCSE English and Maths

Descripción del empleo

Salary Range: £25,947.47 per annum

We are recruiting to our Revenues & Benefits Service!

If you have previous experience in debt recovery, or have relevant transferrable skills, this could be the role for you.

As a Case Management Officer within our Debt Recovery Team, you will play a key role in ensuring the prompt and efficient billing, collection, and recovery of Council Tax and Business Rates on behalf of our client councils.

You will be part of a dedicated team focused on maximising collection while supporting customers with additional advice, guidance, or income/maximisation support to find sustainable and manageable solutions for customers.

Typical duties include:

• Communicating with customers using a range of accessible communication methods (e.g. phone, email, written correspondence) to provide advice, explanations, and clarification on decisions and actions.
• Agreeing payment arrangements that balance recovery with affordable and sustainable outcomes
• Providing tailored support where customers may be experiencing financial difficulty or vulnerability, including helping them access appropriate advice, guidance, or support services.

What you will need:

• Previous customer service experience in a debt management environment or supporting people in other similar areas
• GCSE C/4 or above in English and Maths

Interviews held: 25th and 26th November

About us

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a range of professional services including HR & Payroll, Financial Services, Procurement & Contracts, ICT & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

Company culture

At PSPS, we are driven by a clear mission: “Together, we will provide high-quality professional services, achieving outstanding performance, satisfaction, and confidence for our customers, communities, and colleagues.”

We offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Our teams enjoy regular events and recognition.

What do I get in return?

Local Government Pension Scheme- With Generous Employer Contributions, you can enjoy peace of mind knowing you’re part of a scheme designed to provide financial security for life after work.

Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off, we also provide an option for you to flex when you take your bank holidays.

Hybrid working- Coming together and learning from each other is important, through Hybrid working our employees can work from home and office, with a minimum of 2 days working in our offices per week

Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via our Employee Assistance Program though an online portal or over the telephone

Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts

Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives

Career progression- Opportunities for professional growth and development

PSPS is an equal opportunities employer, we are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly and PSPS has also committed to be a Disability Confident employer.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date.