Recovery Officer

South Norfolk and Broadlands Council; Norwich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils are looking for a Recovery Officer to manage a varied caseload of Council Tax cases, progressing recovery actions and coordinating with Enforcement Agents. You will assess circumstances, determine the right next steps, and work with teams to connect customers with support where needed.

You’ll handle cases up to court where required, keeping accurate records and ensuring fair, professional decisions while balancing tough conversations with empathy for

Qualifications

• GCSEs including Maths and English; strong organisation and time-management required.
• Experience with Council Tax, recovery, or court work is advantageous.
• Willingness to work with enforcement agents and support services.

Responsibilities

• Progress recovery actions and progress cases to court when needed.
• Prepare cases for court and attend court as required.
• Work with Enforcement Agents and support services to assist customers experiencing financial difficulty or vulnerability.
• Maintain accurate records and communicate decisions clearly.

Skills

Organisation & time management

Negotiation / influencing

Attention to detail

IT skills

Education

5 GCSEs including Maths & English

Tools

Revenues system software

Microsoft Office

Job description

Are you confident dealing with customers, making decisions and managing challenging cases?

As a Recovery Officer, you'll help recover unpaid Council Tax while working with customers to understand their circumstances and identify the right way forward.

About the Role

This is a role where effective recovery and supporting customers go hand in hand. You could be progressing formal recovery action one moment and helping identify the right support for someone experiencing financial difficulty the next.

No two cases will necessarily be the same, and you'll take responsibility for progressing recovery cases, considering individual circumstances and deciding on the appropriate next steps.

You'll take ownership of a varied caseload, from working with customers and Enforcement Agents through to more complex recovery action. You'll prepare cases for court, attend court when required and work with colleagues and support services where customers are experiencing financial difficulty or vulnerability.

You'll need to be organised, confident in making decisions and comfortable having sometimes difficult conversations, while maintaining a fair and professional approach.

About You

You'll have 5 GCSEs at Grade C or equivalent, including Maths and English, alongside strong organisational and time-management skills. You’ll be confident influencing and negotiating with others, with excellent attention to detail and good IT skills. You'll also be comfortable keeping your knowledge up to date with relevant legislation, policies and procedures.

Previous experience of Council Tax, recovery, court work or Revenues systems would be an advantage, but isn't essential.

Closing Date: 22nd November 2026

Interview Date: W/c 30th November 2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.