Recovery Officer

South Norfolk and Broadland Councils; Norwich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk and Broadland Councils are recruiting a Recovery Officer to manage a varied Council Tax caseload and recover unpaid amounts while supporting customers in difficulty. You’ll progress cases, liaise with Enforcement Agents, and prepare for court as needed, ensuring fair, decisive actions.

The role requires GCSEs including Maths/English, strong organisation, good IT skills and the ability to communicate clearly. Flexible hours and pension options are provided by the council.

Qualifications

• 5 GCSEs at Grade C or equivalent including Maths and English.
• Strong organisational and time-management skills.
• Good IT skills and accuracy in handling information.
• Ability to influence and negotiate with others, with attention to detail.

Responsibilities

• Progress recovery cases for Council Tax with appropriate next steps.
• Prepare cases for court and attend court when required.
• Collaborate with Enforcement Agents and support services for vulnerable customers.
• Maintain fair, professional decision-making and up-to-date knowledge of policies.

Skills

Decision making

Customer service

Negotiation

Organisation

Time management

Attention to detail

IT skills

Communication

Education

5 GCSEs including Maths and English

Tools

Revenues systems

Job description

Are you confident dealing with customers, making decisions and managing challenging cases?

As a Recovery Officer, you'll help recover unpaid Council Tax while working with customers to understand their circumstances and identify the right way forward.

About the Role

This is a role where effective recovery and supporting customers go hand in hand. You could be progressing formal recovery action one moment and helping identify the right support for someone experiencing financial difficulty the next.

No two cases will necessarily be the same, and you'll take responsibility for progressing recovery cases, considering individual circumstances and deciding on the appropriate next steps.

You'll take ownership of a varied caseload, from working with customers and Enforcement Agents through to more complex recovery action. You'll prepare cases for court, attend court when required and work with colleagues and support services where customers are experiencing financial difficulty or vulnerability.

You'll need to be organised, confident in making decisions and comfortable having sometimes difficult conversations, while maintaining a fair and professional approach.

About You

You'll have 5 GCSEs at Grade C or equivalent, including Maths and English, alongside strong organisational and time-management skills. You’ll be confident influencing and negotiating with others, with excellent attention to detail and good IT skills. You'll also be comfortable keeping your knowledge up to date with relevant legislation, policies and procedures.

Previous experience of Council Tax, recovery, court work or Revenues systems would be an advantage, but isn't essential.

Closing Date: 22nd November 2026

Interview Date: W/c 30th November 2026

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.