Revenues and Inspection Team Leader

Ipswich Borough Council; Ipswich; Hybrid; GBP 40,000 - 42,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Ipswich Borough Council is seeking a dynamic Revenues and Inspection Team Leader to oversee a shared service across Babergh, Ipswich and Mid Suffolk. You will manage daily operations and ensure high-quality administration of Council Tax, NNDR and Housing Benefit Overpayments while guiding a small team.

The role requires leadership experience, strong knowledge of revenue legislation, and the ability to work across locations with a flexible hybrid pattern (4 days remote).

Qualifications

• 2 A-levels, an ONC/OND or a Level 4 and or 3 years qualitative experience
• Experience in a billing/collection or recovery environment
• Knowledge of Revenue legislation
• Experience leading staff through change
• Experience of delivering innovative solutions to improve service
• Experience of improving team performance to meet targets
• Ability to interpret Revenues legislation and deal with complex issues
• Experience using Revenues and Benefits software
• Awareness of needs of vulnerable people
• Understand equality and diversity in employment
• Ability to lead, motivate and develop staff in a performance culture
• Customer-focused and responsive approach
• Effective presentation and communication skills
• Ability to work in partnership with councils and external agencies
• Ability to meet deadlines
• Negotiation and mediation skills
• Develop cohesive teamwork
• Willingness to work outside normal hours
• Willingness to travel to multiple locations

Responsibilities

• Lead and guide the Revenues and Inspection team to deliver accurate Council Tax, NNDR and Housing Benefit administration
• Ensure compliance with policies, procedures and service standards
• Drive operational efficiency and continuous improvement across revenue activities

Skills

Billing experience

Revenue legislation

Staff leadership

Innovation

Performance improvement

Legal interpretation

Revenue software

Diversity awareness

Communication skills

Partnership working

Time management

Negotiation

Teamwork

Flexible working

Multi-site

Education

A-levels

ONC/OND

Level 4

3 years qualitative experience

Tools

Revenue software

Job description

Revenues and Inspection Team Leader

We’re looking for a dynamic and experienced individual to lead a Revenues and Inspection team within the Shared Revenues Partnership. You’ll play a vital role in overseeing daily operations and ensuring high standards of service delivery across three local authorities: Babergh District Council, Ipswich Borough Council, and Mid Suffolk District Council.

In this key leadership position, you'll be responsible for:

• Managing and guiding your team to deliver effective and accurate administration of Council Tax, Non-Domestic Rates, and Housing Benefit Overpayments.
• Ensuring compliance with agreed policies, procedures, and service standards.
• Driving operational efficiency and continuous improvement across all revenue collection activities.

2 A-levels, an ONC/OND or a Level 4 and or 3 years qualitative experiencePrevious experience in a billing/collection or recovery environmentIn depth knowledge of Revenue legislationExperience in successfully leading and managing staff through a period of changeExperience of delivering successful innovative and creative solutions to their service area to improve quality and efficiencyExperience of improving performance within teams to achieve key targetsExperience of contributing to statutory and benchmarking returnsAbility to interpret Revenues legislation and deal with complex and contentious issuesExperience of using Revenues and Benefits softwareKnowledge and awareness of the needs of vulnerable people.Demonstrate a sound understanding of equal opportunities and diversity issues in relation to employment and service deliveryAbility to lead, motivate and develop staff in a performance focused cultureDemonstrate a customer focused and responsive approach that improves service deliveryDemonstrate effective presentation and communication skillsDemonstrate the ability to work in partnership with other council departments, external agencies, stakeholders and colleaguesAbility to manage to tight deadlinesAbility to negotiate and mediate effectivelyDevelop cohesive teamworkWillingness to work outside normal office hours when required to ensure deadlines are met and a high quality service deliveredWork over more than 1 location as requiredAble to travel to sites including rural locations without public transportA basic disclosure from Disclosure Scotland is required for this post.

Proud member of the Disability Confident employer scheme

Company: Ipswich Borough Council

Salary: £40,444 to £42,123 a year

Hours: Full-time

Location: Ipswich, IP1 2DE

Working pattern: Hybrid - 4 days remote

Job type: Permanent

Closing date: 2 Dec 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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