Revenue Recovery Officer – Remote-Eligible

East Suffolk Council; Lowestoft; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

East Suffolk Council's Anglia Revenues Partnership is recruiting three Revenues Officer (Recovery) posts based at ARP offices across Lowestoft and surrounding sites. You will join the Recovery Team to collect Housing Benefit overpayments and council tax arrears, liaise with debtors and enforcement agents, and maintain client records.

The role requires clear communication, teamwork, and the ability to work from home when needed.

Qualifications

• Great communication skills - written and verbal.
• Excellent customer service skills.
• Team player and able to work on your own initiative.
• Ability to work from home where necessary.

Responsibilities

• Monitor client accounts to check payments received.
• Deal with telephone contact from the public.
• Accurately update computer systems and records.
• Liaise with other departments, Citizens Advice and Enforcement Agents.

Skills

Communication skills

Customer service

Team player

Work from home

Written and verbal communication

Job description

East Suffolk Council's Anglia Revenues Partnership is recruiting three Revenues Officer (Recovery) posts based at ARP offices across Lowestoft and surrounding sites. You will join the Recovery Team to collect Housing Benefit overpayments and council tax arrears, liaise with debtors and enforcement agents, and maintain client records.

The role requires clear communication, teamwork, and the ability to work from home when needed.