Revenues and Recovery Officer

South Hams District Council; Totnes; Hybrid; GBP 30,000 - 33,000; Part time

Benefits offered by this job

Hybrid work model

Job summary

South Hams District Council is seeking a Revenues and Recovery Officer to support billing and recovery processes, establish liability, and assess discounts and exemptions. This role offers hybrid working with home-based days and occasional attendance at Tavistock and Totnes offices for meetings and training.

You will need a good knowledge of Council Tax legislation and strong customer service skills, with DBS check required and training provided as needed.

Qualifications

• Good working knowledge of Council Tax legislation and best practice, including the enforcement process.
• Demonstrates accuracy and attention to detail with excellent customer care skills.
• Experience with NEC and Information at Work software is desirable, training provided for other software.

Responsibilities

• Assist in all stages of the billing and recovery process, including establishing liability, assessing discounts and exemptions.
• Provide excellent customer service to residents and stakeholders.
• Work with the Revenues and Recovery team to ensure accurate processing and timely actions.
• Contribute to maintaining compliance with relevant legislation and internal policies.

Skills

Council Tax knowledge

Enforcement process understanding

Attention to detail

Customer service skills

Team player

NEC software

Information at Work software

Tools

NEC software

Information at Work

Job description

South Hams and West Devon is home to vibrant and engaged communities and residents who take ownership of their local area and are passionate about making South Hams and West Devon a better place to live and work.

Public service is more important than ever and this role presents a real opportunity to make a difference to our communities by putting our residents at the heart of everything we do.

Following a Service Review, we are looking to recruit an additional Revenues and Recovery Officer to join our friendly and supportive team and help us provide excellent customer service to all our residents. You will be able to work from home with occasional attendance at our offices in Tavistock and Totnes for monthly team meetings and training.

As a Revenues and Recovery Officer, you will assist in all stages of the billing and recovery process, including establishing liability, assessing discounts and exemptions

You should have a good working knowledge of Council Tax legislation and best practice, including the enforcement process.

A committed team player who can work on their own initiative, you will also demonstrate accuracy and attention to detail and have excellent customer care skills.

Experience of using NEC and Information at Work software is desirable, however if you have experience of other software we will provide you with full training and support.

Please note the successful candidate will require a satisfactory basic DBS check.

For an informal conversation about the role please contact Alex Bell, Revenues and Recovery Team Leader on 01822 813637 or [e-mail]

Interviews are expected to be held week commencing: 16 November 2026

Proud member of the Disability Confident employer scheme

Revenues and Recovery Officer

Company: South Hams District Council Salary: £29,542 to £33,119 a year, pro rata Hours: Part-time Location: Totnes, TQ9 5NE Working pattern: Hybrid - 4 days remote Job type: Permanent Posting date: 21 Oct 2026 Closing date: 8 Nov 2026

Summary

South Hams and West Devon is home to vibrant and engaged communities and residents who take ownership of their local area and are passionate about making South Hams and West Devon a better place to live and work.

Public service is more important than ever and this role presents a real opportunity to make a difference to our communities by putting our residents at the heart of everything we do.

Following a Service Review, we are looking to recruit an additional Revenues and Recovery Officer to join our friendly and supportive team and help us provide excellent customer service to all our residents. You will be able to work from home with occasional attendance at our offices in Tavistock and Totnes for monthly team meetings and training.

As a Revenues and Recovery Officer, you will assist in all stages of the billing and recovery process, including establishing liability, assessing discounts and exemptions

You should have a good working knowledge of Council Tax legislation and best practice, including the enforcement process.

A committed team player who can work on their own initiative, you will also demonstrate accuracy and attention to detail and have excellent customer care skills.

Experience of using NEC and Information at Work software is desirable, however if you have experience of other software we will provide you with full training and support.

Please note the successful candidate will require a satisfactory basic DBS check.

For an informal conversation about the role please contact Alex Bell, Revenues and Recovery Team Leader on 01822 813637 or [e-mail]

Interviews are expected to be held week commencing: 16 November 2026

Closing date: Sunday 8 November 2026

Essential requirements

Please see role profile

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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