Revenue & Benefits Helpdesk Advisor

The Methodist Church in Britain; Nottingham; Sur place; GBP 21 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Generous annual leave entitlement

Local Government Pension Scheme

Work-life balance policies

Personal development support

Résumé du poste

West Lancashire Borough Council is seeking a dedicated permanent full-time Customer Services representative to join the Revenue and Benefits call handling team. You will take first contact on revenue and benefit inquiries, determine the required service, and provide initial advice in a busy contact centre.

The role is office-based with hours 8:30am–5:30pm, Monday to Friday, with patterns to be agreed. Successful applicants will pass baseline personnel security checks, including a basic DBS.

Qualifications

• Excellent communication skills.
• Able to work with minimal supervision.
• Strong team player.
• Acts as an advocate for customers.
• Deals sympathetically and empathetically with a wide range of customers.
• Customer-focused and motivated.

Responsabilités

• Act as the first point of contact for all revenue and benefit enquiries through the contact centre.
• Respond to customer enquiries and establish which services are required.
• Give appropriate information and advice on the council's revenue and benefit services.

Connaissances

Excellent communication skills

Able to work with minimal supervision

Strong team player

Advocate for customers

Empathetic with customers

Customer-focused and motivated

Description du poste

West Lancashire Borough Council is seeking a dedicated permanent full-time Customer Services representative to join the Revenue and Benefits call handling team. You will take first contact on revenue and benefit inquiries, determine the required service, and provide initial advice in a busy contact centre.

The role is office-based with hours 8:30am–5:30pm, Monday to Friday, with patterns to be agreed. Successful applicants will pass baseline personnel security checks, including a basic DBS.