Customer Service Assistant - Revenues And Benefits

West Lancashire Borough Council; East Midlands; Sur place; GBP 20 000 - 26 000; Plein temps

Résumé du poste

West Lancashire Borough Council is recruiting a Customer Service Assistant for the Revenues and Benefits contact centre in Derby. You will be the first contact for revenue and benefit queries, guiding customers to the right services and providing clear information and advice.

You will need to work with the team, be flexible in hours between 8:30am and 5:30pm, and demonstrate excellent communication, empathy and customer focus in a busy environment.

Responsabilités

• Be the first point of contact for all revenue and benefits enquiries through the Contact Centre.
• Respond to customer enquiries and establish which services are required, providing information and advice on the Council's revenue and benefit services.
• Work with the team to meet service needs, acting as an advocate and dealing sympathetically with customers.

Description du poste

It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role

• Enjoy working in a busy, customer-focused environment?
• Want a new and exciting challenge?

If the answer to these questions is "yes", this could be the perfect opportunity for you!

We are looking to recruit a highly motivated, customer-focused individual to join our busy Customer Services Revenue & Benefits call handling team.

About You!

You will be the first point of contact for all revenue & benefit enquiries through our Contact Centre. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding the Council's revenue & benefit services.

You will be a team player, can work with minimal supervision, have excellent communication skills, can act as an advocate and deal sympathetically and empathetically with a wide range of customers.

You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

Customer Service Assistant - Revenues and Benefits • Derby, UK