Financial Support & Benefits Advisor - Flexible Working

Wollborg Michelson Personnel Service Inc; Bromsgrove, Redditch; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension

25 days leave + bank holidays

Flexible working

Employee Assistance Programme

Discount platform access

Job summary

Bromsgrove District Council and Redditch Borough Council are seeking a Financial Support Advisor to provide advice over the phone and potentially face-to-face. The role includes low-level processing of Housing Benefits, Council Tax Support and Essential Living Fund claims.

The successful applicant will help customers become financially independent, gather correct information, and ensure accurate data entry onto systems in line with policies. Flexible working may be available.

Qualifications

• Educated to GCSE level (4-9) including Maths and English.
• Experience with Housing Benefit and Council Tax Reduction is desirable.
• Strong customer service and advisory skills.
• Experience using ICT systems and a variety of ICT platforms.

Responsibilities

• Provide accurate and appropriate advice to customers in response to queries.
• Ensure excellent customer care throughout the service.
• Enter information onto relevant systems to assess claims and requests for support.
• Encourage take up of benefit and other support.
• Help customers access the support they need to meet their needs.

Skills

Customer focus

ICT systems

Communication

Willingness to learn

Education

GCSE level including Maths & English

Tools

ICT platforms

Job description

Bromsgrove District Council and Redditch Borough Council are seeking a Financial Support Advisor to provide advice over the phone and potentially face-to-face. The role includes low-level processing of Housing Benefits, Council Tax Support and Essential Living Fund claims.

The successful applicant will help customers become financially independent, gather correct information, and ensure accurate data entry onto systems in line with policies. Flexible working may be available.