Customer Service Assistant - Revenues and Benefits

West Lancashire Borough Council; Ormskirk; On-site; GBP 18,000 - 23,000; Full time

Job summary

West Lancashire Borough Council in Ormskirk is seeking a Customer Service Assistant to support our Revenues and Benefits call handling team in a busy, customer-focused environment. You will help residents with their queries, direct inquiries, and contribute to delivering our vision of accessible local services.

The role offers the chance to work for a supportive employer with generous leave and pension schemes, and opportunities for personal development as part of our commitment to excellent

Responsibilities

• Join a busy Customer Services Revenue & Benefits call handling team.

Job description

Customer Service Assistant - Revenues and Benefits

It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role

Enjoy working in a busy, customer-focused environment?

Want a new and exciting challenge?

If the answer to these questions is "yes", this could be the perfect opportunity for you!

We are looking to recruit a highly motivated, customer-focused individual to join our busy Customer Services Revenue & Benefits call handling team.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

Please note: We reserve the right to close this vacancy early should sufficient applications be received.