Multichannel Customer Service Advisor

Blackburn with Darwen Council; Lancashire; On-site; GBP 26,000 - 28,000; Full time

Job summary

Blackburn with Darwen Council is recruiting for permanent, full-time customer service roles in our busy contact centre. You will handle enquiries across digital, email, phone and live chat, and provide face-to-face support at our three reception sites.

We value empathy, problem-solving and clear communication. The salary ranges from £26,427 to £27,709 per annum for 37 hours per week, with a permanent contract and training to help you guide residents through Council Tax, Benefits and other

Responsibilities

• Handle enquiries across digital, email, phone and live chat in our contact centre.
• Provide face-to-face support at three reception sites across the borough.
• Assist residents with Council Tax, Benefits, Registrars, Highways and Environmental Services.

Job description

Blackburn with Darwen Council is recruiting for permanent, full-time customer service roles in our busy contact centre. You will handle enquiries across digital, email, phone and live chat, and provide face-to-face support at our three reception sites.

We value empathy, problem-solving and clear communication. The salary ranges from £26,427 to £27,709 per annum for 37 hours per week, with a permanent contract and training to help you guide residents through Council Tax, Benefits and other