First-Contact Revenue & Benefits Advisor

West Lancashire Borough Council; East Midlands; On-site; GBP 20,000 - 26,000; Full time

Job summary

West Lancashire Borough Council is recruiting a Customer Service Assistant for the Revenues and Benefits contact centre in Derby. You will be the first contact for revenue and benefit queries, guiding customers to the right services and providing clear information and advice.

You will need to work with the team, be flexible in hours between 8:30am and 5:30pm, and demonstrate excellent communication, empathy and customer focus in a busy environment.

Responsibilities

• Be the first point of contact for all revenue and benefits enquiries through the Contact Centre.
• Respond to customer enquiries and establish which services are required, providing information and advice on the Council's revenue and benefit services.
• Work with the team to meet service needs, acting as an advocate and dealing sympathetically with customers.

Job description

West Lancashire Borough Council is recruiting a Customer Service Assistant for the Revenues and Benefits contact centre in Derby. You will be the first contact for revenue and benefit queries, guiding customers to the right services and providing clear information and advice.

You will need to work with the team, be flexible in hours between 8:30am and 5:30pm, and demonstrate excellent communication, empathy and customer focus in a busy environment.