Part-Time Revenues & Benefits Advisor (9-Month FTC)

Darlington; Tees Valley; On-site; GBP 27,000 - 28,000; Part time

Benefits offered by this job

32 days Annual Leave

Local Government Pension Scheme

Flexi-time scheme

Flexible working

Staff equality forums

Green Car Leasing Scheme

Training and development

Wellbeing offer

Cycle to Work Scheme

Arriva Travel Club

Job summary

Darlington Borough Council is seeking a part-time Revenues and Benefits Advisor to join the team delivering advice on Benefits, Council Tax and Business Rates. The role is 22.5 hours per week on a 9-month fixed-term maternity cover contract, based at the Town Hall.

You will help customers by telephone, in person and in writing, handling enquiries with a confident, sensitive approach and meeting deadlines. Experience in customer service and numeracy, plus ability to use computer systems and

Qualifications

• Approximately 1 year experience in customer-facing roles.
• Numerate with ability to meet tight deadlines.
• Experience using computers and liaising with external agencies.

Responsibilities

• Provide high quality advice to Benefits, Council Tax and Business Rates customers.
• Handle enquiries via telephone, face to face, and correspondence.
• Support busy team in a challenging environment.

Skills

Customer service

Numeracy

External liaison

Computers

Tools

Telephone system

Office software

Job description

Darlington Borough Council is seeking a part-time Revenues and Benefits Advisor to join the team delivering advice on Benefits, Council Tax and Business Rates. The role is 22.5 hours per week on a 9-month fixed-term maternity cover contract, based at the Town Hall.

You will help customers by telephone, in person and in writing, handling enquiries with a confident, sensitive approach and meeting deadlines. Experience in customer service and numeracy, plus ability to use computer systems and