Bank Concierge

Sanctuary; Tees Valley; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Online discounts

Health plans

Learning & development

Job summary

Sanctuary Supported Living is seeking a Bank Concierge at Rose House in Hartlepool to welcome customers, handle queries, and support young people and vulnerable adults. The role focuses on building relationships, delivering life-skills support, and maintaining safety and security in a community setting.

The position offers flexible hours on an as-needed basis with a competitive hourly rate and access to discounts, wellbeing plans, and development opportunities within a supportive, not-for-profit

Qualifications

• Experience supporting young people or vulnerable adults.
• Ability to stay composed in challenging situations.
• Good communication skills.
• Confident using IT systems.

Responsibilities

• Welcome customers and direct queries as the first point of contact
• Build positive relationships and support customers to develop life skills
• Respond calmly to emergencies or challenging situations
• Help organise and run occasional social activities
• Carry out basic health and safety checks and maintain security

Skills

Youth support

Composure under pressure

Communication

IT skills

Job description

Bank Concierge

Rose House, 63 Blakestock Terrace, Hartlepool, TS25 5QW

£12.90 per hour

Hours as and when required

Be the smile that feels like home

We're proud to be recognised as the 2025 Housing with Care Employer of the Year - and we're excited to welcome a new Bank Concierge to our vibrant Ofsted-registered young people service at Rose House, 63 Blakestock Terrace, Hartlepool, TS25 5QW.

You'll be part of a compassionate, community-focused team supporting young people, that puts people first - every single day. As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Sanctuary Supported Living is committed to safeguarding and promoting the welfare of everyone that we support and care for, and we expect all colleagues and volunteers to share this commitment. All appointments are made subject to satisfactory Disclosure and Barring Service, qualification, and other pre-employment checks. Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once your employment has commenced.

Your role

• Welcome customers and direct queries as the first point of contact
• Build positive relationships and support customers to develop life skills
• Respond calmly to emergencies or challenging situations
• Help organise and run occasional social activities
• Carry out basic health and safety checks and maintain security

Your skills

• Experience supporting young people or vulnerable adults
• Ability to stay composed in challenging situations
• Good communication skills
• Confident using IT systems

Your rewards

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Some rewards are subject to a qualifying period or other criteria - visit our website for more information.

Inclusion

Inclusion is one of our core values. We're committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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