Bank Concierge

Sanctuary Group; Chester; On-site; GBP 14,661 - 20,880; Full time

Benefits offered by this job

Online discounts

Health and well-being plans

Learning and development opportunities

Job summary

Sanctuary Supported Living in Chester is seeking a Customer Supporter to welcome residents and support daily life in our retirement community. You will be the first point of call for queries and help residents develop life skills in a compassionate, community-focused environment.

We offer training, support, and a values-driven workplace. This role is based at Kingswood, Kingsway, Chester and is not-for-profit, reinvesting in our people and services.

Qualifications

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse.
• Previous experience working under challenging circumstances.
• Ability to use IT systems confidently.

Responsibilities

• Being a first point of call to receive and direct all customer queries.
• Developing good relationships with customers, helping them develop life skills.
• Handling occasional emergency/challenging situations.
• Going above and beyond to ensure an excellent service is provided to our customers.
• Occasionally organising and running social activities.
• Some health and safety responsibilities e.g. fire safety checks.
• Ensuring the security of the service is maintained.
• Writing and updating customer notes.

Skills

Vulnerable adults

Emergency situations

IT systems

Job description

Select how often (in days) to receive an alert:

Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Requisition: 229347

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Kingswood, Kingsway, Chester, CH2 3FF

£12.90 per hour

Hours as and when required

Turn everyday moments into something meaningful

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Customer Supporter to our vibrant Retirement Community at scheme name, scheme location.

You’ll be part of a compassionate, community-focused team supporting our retirement community residents, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customer notes

Your Skills:

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Ability to use IT systems confidently

Your rewards

• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• A wide range of learning and development opportunities

Some rewards are subject to a qualifying period or other criteria – visit our website for more information

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values.We’recommitted tobeinga diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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