Retention & Growth Account Executive

NWF Fuels Ltd; Pannal; In loco; GBP 28.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Monthly Pay £28,000 – £35,000

Bonus up to 10%

Bank holidays off

Progression opportunities

Funded training

Pension

Employee assistance programme

On-site parking

Descrizione del lavoro

NWF Fuels Ltd is seeking an Internal Account Executive to manage an existing customer book entirely by phone. You will retain and grow accounts, treating each contact as a sales opportunity and driving incremental revenue through cross-selling and upselling.

The role combines relationship building with commercial conversations to protect and expand spend. The position emphasizes understanding customer needs, maintaining accurate CRM records, and delivering consistent service across calls.

Competenze

• Experience in customer-facing sales, retention or account management.
• Ability to achieve and exceed retention targets.
• Experience handling high volume inbound/outbound contacts.
• Experience using CRM systems to manage activities and opportunities.
• B2B or B2C sales experience is an advantage.

Mansioni

• Retain and grow an assigned book of existing customer accounts through proactive, phone-based account management.
• Treat every inbound and outbound contact as a sales conversation opportunity.
• Identify growth opportunities through cross-selling and upselling.
• Hold genuine commercial conversations to uncover current and future needs.
• Proactively contact customers to strengthen relationships and protect against competitors.
• Refer larger growth opportunities to the Regional Key Account team when appropriate.
• Deliver targets for retention, revenue, volume and margin.
• Convert contacts into structured conversations and incremental revenue.
• Maintain accurate records in the CRM and keep pipeline data current.

Descrizione del lavoro

NWF Fuels Ltd is seeking an Internal Account Executive to manage an existing customer book entirely by phone. You will retain and grow accounts, treating each contact as a sales opportunity and driving incremental revenue through cross-selling and upselling.

The role combines relationship building with commercial conversations to protect and expand spend. The position emphasizes understanding customer needs, maintaining accurate CRM records, and delivering consistent service across calls.