Internal Account Executive — Growth & Retention

NWF Fuels Ltd; Mudford; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Bonus up to 10%

Pension scheme

Life Assurance

Cycle to Work

Medicash

Retail discounts

Travel savings

Entertainment offers

Dining and lifestyle deals

Enhanced parental leave

Training opportunities

Company perks and refreshments

Job summary

NWF Fuels is seeking an Internal Account Executive to retain and grow an assigned book of existing customers entirely by phone. You will treat every call as a sales conversation, identify growth opportunities, and manage CRM records to protect revenue.

Role may be permanent or fixed-term during peak trading, with progression across the group and funded training opportunities. Expect Monday–Friday shifts and a strong focus on customer success.

Qualifications

• Previous experience in a customer-facing sales, retention or account management role.
• Proven ability to achieve and exceed sales or retention targets.
• Experience handling a high volume of inbound and outbound customer contact.
• Experience using CRM systems to manage customer activity and opportunities.
• B2B or B2C sales experience is an advantage.

Responsibilities

• Retain and grow an assigned book of existing customer accounts through proactive, phone-based account management.
• Treat every inbound and outbound contact as a sales conversation opportunity, not only a service transaction.
• Identify opportunities to grow customer spend through cross-selling and upselling additional products and services.
• Conduct genuine commercial conversations that uncover a customer's current and future needs, rather than just processing the immediate request.
• Proactively contact customers within the assigned book to strengthen the relationship and protect against competitor activity.
• Refer larger or more complex growth opportunities to the Regional Key Account team where an account has outgrown internal management.

Skills

Customer-facing sales

Retention

Account management

Phone-based sales

CRM usage

Communication

Tools

CRM systems

Job description

NWF Fuels is seeking an Internal Account Executive to retain and grow an assigned book of existing customers entirely by phone. You will treat every call as a sales conversation, identify growth opportunities, and manage CRM records to protect revenue.

Role may be permanent or fixed-term during peak trading, with progression across the group and funded training opportunities. Expect Monday–Friday shifts and a strong focus on customer success.