Phone-Based Retention & Growth Account Executive

NWF Fuels Ltd; Bath; In loco; GBP 28.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company Pension Scheme

Life Assurance

Cycle to Work Scheme

Employee Assistance Programme

Discounts at retailers

Descrizione del lavoro

NWF Fuels Ltd is seeking an Internal Account Executive to own retention and growth for an existing customer book, entirely by phone. You will treat every call as a sales opportunity, not just a service transaction, and you will understand the customer's business to spot growth potential.

Working with the Team Leader, you will manage a portfolio, hit retention and revenue targets, and keep accurate CRM records while collaborating across the regional account team. Monday–Friday, in the Bath area.

Competenze

• Experience in customer-facing sales, retention or account management roles.
• Proven ability to achieve/exceed sales or retention targets.
• Experience handling a high volume of inbound/outbound customer contact.
• Familiarity with CRM systems to manage activity and opportunities.

Mansioni

• Retain and grow an assigned book of existing customer accounts by phone.
• Treat every contact as a sales conversation opportunity, not just a service transaction.
• Identify opportunities to grow customer spend through cross-selling and upselling.
• Conduct genuine commercial conversations to uncover current and future needs.
• Proactively contact customers to strengthen relationships and protect against competitor activity.
• Refer larger growth opportunities to the Regional Key Account team with proper handover.
• Collaborate with the Internal Account Exec Team Leader on coaching, targets and escalations.

Conoscenze

Phone-based sales

CRM experience

High-volume contact

B2B/B2C sales

Account management

Strong communication

Customer retention

Strumenti

CRM software

Descrizione del lavoro

NWF Fuels Ltd is seeking an Internal Account Executive to own retention and growth for an existing customer book, entirely by phone. You will treat every call as a sales opportunity, not just a service transaction, and you will understand the customer's business to spot growth potential.

Working with the Team Leader, you will manage a portfolio, hit retention and revenue targets, and keep accurate CRM records while collaborating across the regional account team. Monday–Friday, in the Bath area.