Retail Travel Advisor

TUI AG; Warwick; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Warwick is seeking a Travel Advisor to deliver exceptional customer service and inspire clients to book unforgettable holidays. You will work to exceed sales targets in a dynamic retail environment and benefit from various perks including a starting salary of £12.58 per hour, commission opportunities, and holiday discounts. Flexibility in shifts is required, including evenings and weekends.

Benefits

Commission scheme

Holiday benefits

Discounts and special offers

Health and Wellbeing support

Pension scheme

Qualifications

• Passion for customer service and helping others.
• Ability to work in a fast-paced environment and embrace change.
• Confidence in addressing customer questions or complaints.

Responsibilities

• Inspire customers to book holidays and travel products.
• Exceed sales objectives and targets.
• Investigate and resolve customer complaints effectively.

Skills

Customer service

Sales skills

Problem-solving

Adaptability

Job description

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Leamington Spa store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best‑loved holiday company. As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives; in Retail we call it 'Smashing your Targets'
• You’ll embrace change and rise to the challenges of a customer‑engaged role, both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI; you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers