Retail Travel Advisor

TUI AG; Shrewsbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday company in Shrewsbury seeks a Travel Advisor to inspire customers and sell holidays. You'll excel in a customer-focused role, achieving sales objectives while resolving queries and complaints. The position involves flexibly scheduled shifts, including weekends and bank holidays, with extensive training on systems and excellent benefits. Join us to create unforgettable holiday experiences and enjoy career progression opportunities.

Benefits

Commission scheme

Holiday benefits and discounts

Investment in development

Pension scheme and life assurance

Qualifications

• Inspiring customers and colleagues with passion.
• Achieving and smashing sales objectives.
• Confidence in resolving questions or complaints.

Responsibilities

• Recommend and sell holidays and additional products.
• Provide exceptional customer service.
• Embrace technology and training for enhancing knowledge.

Skills

Customer-focused approach

Sales drive

Ability to resolve complaints

Adaptability to change

Job description

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Shrewsbury store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.