Retail Travel Advisor

TUI Group; Kempston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday company in Kempston is seeking a Travel Advisor to join their Retail Team. You will be responsible for recommending and selling holidays, cruises, and additional products while providing exceptional customer service. This role demands a passion for travel, strong sales skills, and the ability to handle customer questions and complaints. The job offers a starting salary of £13.09 per hour along with a variety of benefits including commission, discounts, and opportunities for career progress.

Benefits

Commission scheme

Fantastic holiday benefits

Health and Wellbeing benefits

Development and career progression

Pension scheme and life assurance

Qualifications

• Previous experience in a customer service or sales role.
• Passion for travel and inspiring others.
• Ability to handle questions and complaints confidently.

Responsibilities

• Recommend and sell holidays, cruises, and additional products.
• Achieve sales objectives and exceed targets.
• Provide exceptional customer service in both face-to-face and virtual environments.
• Investigate and resolve customer questions or complaints.
• Receive training on various technological systems.

Skills

Customer service

Sales skills

Problem-solving

Communication skills

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Bedford store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.