Retail Travel Advisor

TUI AG; Guildford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading travel company is seeking a Retail Travel Advisor in Guildford. You will create unforgettable holiday experiences by recommending travel products and ensuring exceptional customer service. Ideal candidates should be enthusiastic about travel and capable of achieving sales targets through a customer-centered approach. This position offers a starting salary of £12.58 per hour, commission opportunities, and various employee benefits such as discounts and pension plans.

Benefits

Commission scheme

Holiday benefits

Health and Wellbeing support

Career development investment

Pension scheme

Qualifications

• Experience in customer service is a plus.
• Ability to work varied shifts including weekends and bank holidays.
• Confidence in handling complaints effectively.

Responsibilities

• Inspire customers with travel recommendations.
• Achieve sales targets and exceed expectations.
• Utilize various systems for customer engagement.

Skills

Customer service orientation

Sales skills

Adaptability

Passion for travel

Job description

Retail Travel Advisor

CAPTION: Job details

• Posting date: 21 November 2025
• Hours: Part time
• Closing date: 19 December 2025
• Location: Guildford, GU1 4YN
• Company: TUI Group
• Job type: Permanent
• Job reference: 135720-43798029

Summary

TUI Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Guildford Inside Next store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun

Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'

You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually

If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint

As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.