Retail Tech Advisor – Elevate Customer Experiences

Virgin Media O2; Stevenage; On-site; GBP 35,818,000 - 41,328,000; Full time

Job summary

Virgin Media O2 is seeking a Retail Advisor to help customers choose from our range of products such as mobile phones, SIMs, accessories, broadband and TV packages. You will build trust, demonstrate features and take ownership of queries to deliver great experiences while aiming for store targets.

You’ll start with two weeks of induction (30 hours) on product knowledge and systems, with ongoing coaching to develop your skills in a fast-paced retail environment.

Qualifications

• Confidence and strong communication skills.
• Passion for delivering great customer experiences.
• Resilience and motivation to meet individual and team targets.
• Flexibility to adapt to different customers, products and priorities.
• Willingness to learn in a fast-paced retail environment.

Responsibilities

• Help customers choose from our range of products (phones, tablets, SIMs, accessories, broadband, TV packages).
• Assist customers in selecting price plans and setup.
• Showcase new/existing technology and accessibility features.
• Take ownership of customer queries and resolve issues.
• Collaborate with the team to hit store targets and maintain customer satisfaction.

Skills

Communication skills

Customer service

Team collaboration

Problem solving

Learning mindset

Job description

Virgin Media O2 is seeking a Retail Advisor to help customers choose from our range of products such as mobile phones, SIMs, accessories, broadband and TV packages. You will build trust, demonstrate features and take ownership of queries to deliver great experiences while aiming for store targets.

You’ll start with two weeks of induction (30 hours) on product knowledge and systems, with ongoing coaching to develop your skills in a fast-paced retail environment.